Recent content by MiriamEllis

Thanks for the replies!

Good morning, everybody! Just an informal question to see which GMB support options you are currently finding to be functional. I recently saw someone mention that they were given the chat option when trying to contact Google about a local business need, but I have not personally seen that...

I see! Thank you for adding more to this story, Joy.

@JoyHawkins Extremely interesting from you: "It's extremely hard to get realtor listings verified these days using the office address because they automatically get flagged and put into a pending status due to how many listings already exist at the address and category. If you bypass that...

Hi StayHealthy, When you have a ranking conundrum like this, where you are asking yourself "Why are these folks outranking me when some of my metrics are better?" that's a signal that it's time to do a full competitive local business audit. You take the top-ranked business in your market for...

Would these be reviews you've already reported for spam via the usual channels and have seen no action from Google on?

Are you able to share the name of your business so folks here can try to replicate what you are seeing?

*Full disclosure that I'm the Local SME at Moz, which sells citation management software. In my opinion: 1) Yes, you want to keep your citations accurate for ranking purposes. I do believe that accurate citations on platforms of good quality still contribute to rankings. 2) Yes, you want to...

For me, one of the most influential aspects of any homepage is a USP that incorporates a statement of business ethics. I need to know the basics about location and product/service availability, but in choosing one brand over another, any content that builds consumer-brand affinity is tops in my...

I can see doing this with products, because products are not people, but would not recommend doing this to compare one SMB to another in the same town. A better approach would be for Mike and Sally to get on Zoom and see if there is some way they can help drive business to one another. Perhaps...

Good points, @Jon Hall. Enjoyed your post.

This is the second report I've seen today of something being wrong with Facebook reviews. Haven't had time to investigate, but I wonder if there might be a bug, RSR.

My wonderings about this surround whether it's going to be better, in the long run, to let Google into this area of customer service, or if brands would be better off doubling down on marketing their own text messaging capabilities, independent of Google. Of course, you could do both and have...

Agree with Colan on viewing this from an organic perspective, and would also add, if you do optimize for "near me" it's really important to do this deftly, otherwise the website copy ends up looking quite foolish to the human reader. "Are you looking for a car accident lawyer near me?" isn't...

Hey Stefan! 1) I've seen some SAB brands using products as services. I'm not yet sure how I feel about doing this vs. using the service menu feature. It could make sense in some cases, but I'd like to see other opinions on the usefulness of this for the customer. 2) Yes, definitely post your...