Recent content by Mopo100

I've got exactly the same problem. Tried re-opening and it has now been stuck on "under review" for 24 hours so far. On the Google forums there are many reports of people waiting for days / weeks in some cases and it still being "under review" so it must be a bug. This should be an absolute...

Thanks, doesn't look like it has been fully rolled out. Really hope they do it soon

Google announced recently they would start notifying reviewers if a business has replied to their review. Anyone know, (especially Joy) whether this feature has been fully rolled out yet, including the UK? Thanks

Thanks, yes might give that a go. Is it legit to upload images that I've created, like various logo type ones that I made with 'canva' or do they have to be actual photos?

Hi, the problem I've got is a customer uploaded a photo, which I don't want showing in place of my own business image/logo Is there any way to ensure my preferred business listing photo displays on my listing when someone does a brand search, instead of the customer photo? I've tried...

No it was just the answer I was trying to post, to a real user question. My answer seems to be showing now though, both when logged in and out. I was trying to include a link to a blog post in my reply, which I've now edited out. Maybe that was the issue?

2nd Update** I managed to post a reply to the question but it's not showing up, whether I'm logged in to Google or not. Just not showing at all, 5 hours later

**UPDATE** I tried logging in to both Search Consul AND GMB, and it is now letting me post.

Hi, I want to answer a user question as the business owner, but keep getting "an error occurred - please try again" box when I press the 'post' button. I'm logged in to my GMB account when doing so, and I'm on a desktop/Firefox. Anyone know how I can successfully answer the question as the...

**Correction** Re the new review..we just received a Google notification for that, so looks like that is unconnected to our replies temporarily vanishing. (just that reviewer got the wrong business)

Hi Joy, they have reappeared today, so maybe it was a temporary Google glitch or something to do with the data transfer connected with the ongoing updates to the new Google Search Console - if GSC has any connection to Google My Business that is? When they reappeared today, I also noticed a...

Hi, just noticed that all of our replies to reviews on our Google My Business listing (that we have spent considerable time on over the last few years) have suddenly vanished. Must be a bug, anyone know anything? Thanks

Oh well, just have to make the best of it. Everything changes so pointless stressing, maybe brand pages will get more prominence in future

Oh no, so I've just s****** myself. It's a service website that doesn't have visitors come to the premises or 'technically' visit customers. Although our service providers do of course visit customers.. Slightly grey area but the G reply was "our specialists determined that your business is...

Oh my gosh.. it's never simple is it. I've been informed (by Google) I should switch to a 'brand page'. Can anyone give me a quick heads up on whether that means I'll no longer appear in the 3 pack/local listings? Is a 'brand page' less useful seo/local/traffic wise than a normal listing? Where...