Google left me some response about their "formula", didn't help at all! I have 5 reviews with 5 stars! and 1 fake 1 star review. My google review ranking is still 1.0/5.0, how is this possible? I'm not impressed with Google. Right now I'm pushing to have someone higher up look into this...
Thankfully I was able to find out that it appears to be a bug, and my reviews are in a stuck state. I have to get google to fix this internally. Very odd!
Can someone explain the google review system to me? I had one jerk give me a 1/5 rating who I don't know, and now I got 2 new ratings of 5/5, yet my Google Review shows 1/5 stars. Does this update? I'm having trouble getting business when people see 1/5 review. It's been like this for a week...
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