Recent content by Niki Gross

Did anyone see utm tracking variables removed from url's in GMB after the core update? We lost tracking on the appointment link in 2 different accounts the first week of December? Surprisingly, other fields powered by Yext weren't affected. We added tracking directly in the GMB dashboard for...

Has anyone tried linking to the Place ID from customer reviews on the local page?

The two listings I submitted for verification on 4/14 and 4/20 were fully verified on 6/22. The initial support ticket was submitted on 5/5. Support replied on 6/5 with an irrelevant response. As this was a high spam category, I submitted additional documentation proving the existence of both...

I'm not sure I would consider it a real response but I was able to reply to the email address with a G Drive file containing any business details I think they may ask for to complete verification. I have yet to receive a response from that email (sent on June 5th). Sigh....

I have 2 SABs stuck in 'pending' since April 14th and April 20th. I received an email from GMB Support over the weekend and the response is completely irrelevant to the details I submitted on the support ticket.

FWIW I saw this happen to a friend just yesterday. She left a review for a beauty service and it posted to her personal profile.

Yes, the recording has been posted and I highly recommend watching! https://www.brightlocal.com/webinars/local-search-clinic-with-ben-fisher/

I'm curious how others are handling their responses to reviews that were posted in March, but have been held back by GMB for the last 2 months. Are you including a message in your response as to why there is a delay in the owner/company response? If so, are you willing to share examples?

I recently received 2 postcards within 10 days of sending.

We've received 2 postcards for new locations within the past 2 weeks - roughly 7 days after submitting for verification.

We've had the same experience since March. We've entered multiple products on multiple locations and the next morning they are gone. I've been unable to identify a rhyme or reason why it happens. Just last night and this morning I've entered a handful of products under 2 categories. The first...

Yes, we went through the verification process again and that was within the last 6 months.

We have had that happen a few times with our SABs as well. We did not make any changes prior to it happening. Very frustrating.

We currently have an Express Update account for 57 locations and the annual cost is $45 per listing.

I recently added products to 4 of our listings and when I logged in this morning the product section was empty for all of them. Has anyone experienced this? Is it a possible bug considering there are other changes within the products section?