Recent content by Nikki Stine

I've noticed something similar with my clients, loosing old reviews... mostly positive ones. @Henry LocalClarity At that 3-5% rate, do you choose to do anything about it? Just wondering if it's worth the effort, or if this is just a cost of doing business with Google.

Thank you! This extension did work better! I have used this before but forgot about it.

I’ll chime in on this old thread also. Any suggestions if the GatherUp extension doesn’t find the place ID? Thats the case for a SAB I’m working with.

That stinks. Did you check if your map pin is still in the correct spot? Just a thought as that seems to be a problem going around, and there are other threads here on that issue.

@Andrew Dale, thanks for the mention that it took 3 times for you to get the suspension lifted! That gives us hope. Lol.

I spoke to a massage therapist who found out her pin had been moved to a different state, but when she moved it back her profile was suspended. She appealed the suspension, but Google denied her appeal saying that her profile had “ deceptive content that misleads others.” Is there anything...

Since I got no more response on my original support ticket with Google, I opened a new support ticket. I got a reply within a day on this new ticket and our profile status changed. It still says verification is required, but it now has one option to verify: a live video call. This is different...

Thank you. Thats what I keep trying.

Thank you! The day I posted this I got a generic response from Google just saying they are working on it. I'll wait a bit longer, just in case. Otherwise I'll follow your advice to head over to the community forum. I appreciate the feedback.

I have been working with a client on a practitioner listing. The practitioner previously owned her own GP medical practice that has closed and she is now operating a Med Spa at a different address. We've been working to get a handle on a variety of GBPs, but the one giving us the most headaches...

Gotcha. Thank you!

The client in question is a Gun Store and Indoor Shooting Range, but also has an online store.

Thank you, but I'm unsure what you mean by 'onsite service hours.' Is that a 'more hours' classification for certain categories? I've attached a screenshot of the 'more hours' options I see for this client. It's the online service hours I'm curious about. Are you thinking they should also be...

In light of the recent ranking emphasis on open hours, a client asked me if they can list separate hours for their online store (open 24/7) vs their brick and mortar store? Their main, operational hours would stay the same. But do the separate hours allowed for ‘Online Service Hours’ make sense...

Right! Although in this case they reinstated it within 12 hours of me submitting the request and said no further verification is needed. Does this math work … Phone verification + immediate suspension + reinstatement = phone verified ? Lol.