Positive Google Reviews Being Removed from Client Accounts

[Nikki Stine]

I have started monitoring client GBP review changes via Jepto and am truly surprised at the number of positive reviews that vanish. Many are old reviews, but sometimes they are less than a year. A few I can see possible issues with and I would let slide, but the majority I suspect are legitimate reviews (in a few cases, I know they are).

Toward the end of August, I saw 24 reviews removed across just 5 clients.

Is there any way to appeal these? I see how to request a review removal, but, in this case, I'm looking for a reinstatement.

Any input is appreciated. Thanks!

 

[ElizabethRule]

Yes, you can contact support directly and ask them to restore the reviews. Contact support here, type reviews and follow these prompts

type reviews > select missing reviews > next steps > bypass resources > next steps > email

provide info like usernames, total number of missing reviews, and/or screenshots of the email Google sent saying they removed the reviews, and they should be able to restore these.

 

[Nikki Stine]

Yes, you can contact support directly and ask them to restore the reviews. Contact support here, type reviews and follow these prompts

type reviews > select missing reviews > next steps > bypass resources > next steps > email

provide info like usernames, total number of missing reviews, and/or screenshots of the email Google sent saying they removed the reviews, and they should be able to restore these.

Thank you @ElizabethRule. That’s great information. I’ll give it a try and see what happens.

Interestingly, Google didn’t send an email about removing the reviews. The only reason I know about them is the 3rd-party monitoring.