Recent content by Paul Lappage

Thanks. Definitely no third-party platforms involved that could be causing an override. I'll explore the support route.

I have Manager user access, and when I go and update the Offerings, they always revert back to what the originally were. This has been an ongoing issue that pre-dated the pandemic. I've monitored over the 3 day review period (and longer most recently), and it's still the same. Example - trying...

Oh, and you do need to go in and 'claim' each department accordingly - Service, Parts, Quick Lube, Collision Repair, etc. and optimize all of the accordingly.

Sometimes there may be additional contact details feeds direct from the OEM - could this have caused an overwrite? Has happened a bunch around dealer hours and changes to them with the pandemic.

I've noticed some anomalies like this when searching on my personal device, but when utilizing the Google Ad Preview Tool, it shows as intended. Not sure it's Google using it's algorithm to anticipate that me, personally, will be looking for Service and trying to serve up the most appropriate...

Surely soliciting increased reviews on Google over Dealer Rater would be better in terms of local SEO? The issue here is that these third-party sites appear without the business really giving their consent, then marketing that they're a review platform to the consumer, and subsequently trying...

Is there any way to remove/delete/bury the 'Reviews from the web' section, or the specific third-parties that feature? Or, if the profile garners a sufficient amount of traction with Google reviews then it'd go away by itself?

I'm working with GMB Support to try and have a duplicate listing simply deleted, but there's an error when trying to do this either as an Owner or Manager. They've asked what the "Dashboard URL" is, and give the example: But I can't find this 'b', only an 'l': Is that the same thing? I've...