Recent content by retrovertigo

Thanks so much for your help @Stefan Somborac - the only issue was it never presented you with a contact option after going through the verification tool. It would finish with a dead end. In essence, leaving you with no way to contact Google support. It looks like they have now fixed the issue...

The 'Contact Us' screenshot is basically the 'error' - it won't let you submit a support request, it sends you straight to a Verification Help screen where it asks you to select a GMB profile that you want verification help with. That is the only option available to you. If I click that button...

Here is the scenario: I have a service-based business listing for an electrician, lets call it 'listing A'. He has recently moved house so needs to move the listing so it can rank in the new area. Given he will still be a service-based business in the new location (using his home), I've...

What is the current best way for moving a service-based listing from one address to another? Proving the address change with registered business documents isn't a problem. It naturally wouldn't pass a video verification as it isn't a publicly accessible location, it is the home of the business...

We have a Google My Business listing for a plumber. When the listing was created years ago by a different agency it had 'Address A'. A few years later, the plumber moved to a different address and the listing was updated to have a published address at 'Address B'. Upon coming onboard as the...

I've been in touch with support for the past few days and no matter how much information I provide them, they keep telling me everything is fine.

I have a client that has been affected by this bug as well. Similar to what has been said already, if you add an address into the SAB listing, it appears live again within a few hours. If you remove the address (like it should be for an SAB) the listing goes back into "only visible to managers"...

Hi Sarah and Ben, How did you go with this? I am having the exact same issue. I've tried the redressal form twice and suggest an edit marking the listings as spam (which strangely says my edit has been 'published' but the spam listings are still live). I naturally expect some spam in results...