New Google Bug - Can't Contact Support Due to Outstanding Verification of Separate Profile

[retrovertigo]

Here is the scenario:

• I have a service-based business listing for an electrician, lets call it 'listing A'.
• He has recently moved house so needs to move the listing so it can rank in the new area.
• Given he will still be a service-based business in the new location (using his home), I've created a new service-based listing, lets call it 'listing B'.
• Both Listing A and Listing B are verified listings.
• I wanted to reach out to Google Support to transfer the reviews from Listing A to Listing B and then shutdown Listing A, however, when I attempt to log a ticket with GMB support, it won't let me proceed because I have an unrelated profile (for an optometrist) in my account requiring verification (they need to do a video verification after recently moving).

It seems ridiculous that I can't contact Google support because an unrelated profile needs verification? I assume this is some kind of bug.

Has anyone else experienced this? I've attached screenshots showing how it diverts you to "Get help with verification". I can't even contact Google Support to alert them to this bug as it does the same for all contact options.

 

[keyserholiday]

Here is the scenario:

• I have a service-based business listing for an electrician, lets call it 'listing A'.
• He has recently moved house so needs to move the listing so it can rank in the new area.
• Given he will still be a service-based business in the new location (using his home), I've created a new service-based listing, lets call it 'listing B'.
• Both Listing A and Listing B are verified listings.
• I wanted to reach out to Google Support to transfer the reviews from Listing A to Listing B and then shutdown Listing A, however, when I attempt to log a ticket with GMB support, it won't let me proceed because I have an unrelated profile (for an optometrist) in my account requiring verification (they need to do a video verification after recently moving).

It seems ridiculous that I can't contact Google support because an unrelated profile needs verification? I assume this is some kind of bug.

Has anyone else experienced this? I've attached screenshots showing how it diverts you to "Get help with verification". I can't even contact Google Support to alert them to this bug as it does the same for all contact options.

I have never seen this be an issue before. I have suspended and unverified GBPs in my dashboard. Can you share an image of the error message?

 

[retrovertigo]

I have never seen this be an issue before. I have suspended and unverified GBPs in my dashboard. Can you share an image of the error message?

The 'Contact Us' screenshot is basically the 'error' - it won't let you submit a support request, it sends you straight to a Verification Help screen where it asks you to select a GMB profile that you want verification help with. That is the only option available to you. If I click that button and then select either of the electricians listings it says they are successfully verified and doesnt allow anything else to happen.

 

[keyserholiday]

I got the same thing. I used update website URL as my option and was able to complete the process.