Recent content by RMortis

BTW: I finally, after YEARS of trying, go the review tool and appeal to work. Might never again, but for this one time...

I guess the thinking is that Google thinks the provider owns the reviews, so it would be bad to delete the profile entirely, or even hold on to it. I guess it, like everything, is a case by case basis.

Does this thinking change if you are dealing with a provider such as a doctor or lawyer? We deal with a lot of doctors and our going thought has always been wipe as much as possible from the profile and then remove from the profile.

Also, did you mean the Google public forum?

What is a PE?

Already back with an issue. I tried to appeal and it said: Error accessing the workflow. Please escalate the issue. Uh, try again tomorrow? Or does that one mean something else?

Stay tuned! :) That particular review said a doctor client of mine "was a high value female whole has the whole package" ... be interesting to see if they remove.

Hey ... it's working for me now, too! This is literally the first time I have ever seen it! QUESTION: I have a review I submitted there on 9-5-25 that still says decision pending. Should I resubmit it at this point? Can you "appeal" it if no decision has been made?

I have tried incognito on multiple days, and keep getting this error when I select the business in question. Any thoughts on next steps? Manage your Google Business reviews Use this tool to report review removals and check review status. Error Sorry, something went wrong. Please contact support.

Hi: We have a client who is receiving calls to their LSA line (we use CallRail) for another competitor. The people calling are getting angry at them. Do you think the customers are just getting confused and dialing the wrong number? Is it possible maybe the Google supplied number was...

Haha ... I like to pre-tell that to serious people so they just say something stupid. Which 99 percent of the time they do anyway! (Per your example.) Yeah, this is great. I wish all the threads on this forum has this kind of interaction.

@keyserholiday it was actually kind of the opposite now that I think about it. It was a single practioner so all reviews to originally him and the practice went to him. Then they expanded to an additional location and added 3 more doctors, so when we came on we created new GBPs for the new...

Have you ever had a practitioner fight you to get them back? That is what happened with us. Then Googled deleted ALL of the practice reviews and we had to work to claw back the ones that didn't mention the practitioner.

Even if they mention the doctor? I don't know if that's a gray area (other than people doing it) as it's against Google policy. We always tell the client the doctor reviews belong to the doctor and we have to release the profile to them when they leave. (Or just plain release it.) We've had...

If a practioner has the same address and phone number, and it's obvious they worked for the main practice ... are people saying Google is OK with you merging them? I thought reviews always followed the practioner? I mean if a doctor was someplace for 15 years and had all great reviews, why...