Negative Reviews on Corporate Site (vs. Locations)

[RMortis]

We have a client that manages a bunch of physician practices. (They buy them, then manage them ... you know the drill. Gone are the days of a doctor practicing in his house with a shingle outside! )

There seems to be a trend that people will not only leave a negative review at the local practice, but then they will also leave one on the corporate GBP page.

Is that something you experts think is appeal-able? Since the main corporate GBP doesn't see patients? Or is Google going to see them all as one entity? Just seems unfair for the corporation to have a low rating when its all the individual practices.

Thanks in advance!

 

[keyserholiday]

One of the reviews should be able to removed. You have to show Google that they reviewed two locations.

 

[RMortis]

Thanks for the quick reply.

And it doesn't matter that corporate itself does not see patients. They see them as ... responsible anyway?

 

[keyserholiday]

Thanks for the quick reply.

And it doesn't matter that corporate itself does not see patients. They see them as ... responsible anyway?

You to post on the forum and create a spreadsheet to show the team how the person left a review at two different locations

 

[RMortis]

You to post on the forum and create a spreadsheet to show the team how the person left a review at two different locations

Let me rephrase my question a little:

So say I go to Starbucks in Tacoma, WA, and I have a terrible experience with that location.

I then go to the main corporate Starbucks location (which provides no public services) and leave a review based on the Tacoma location. Something like "terrible parking lot and the restroom was dirty".

Google is OK with that? Even though it was nothing to do with the actual corporate location itself?