Recent content by Rob

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    The Vicinity Algorithm Update: Is anyone seeing major shifts in local rankings? With reviews being at the focus?

    GMB report from Brightlocal.com Yes. My HVAC client is not only back but made some substantial gains on some major terms in his city of origin. He is in #1 position, which in five years I've managed his business profile the company in that #1 spot has never moved. Out of 40+ other terms I...
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    BrightLocal Article: Vicinity Update & GBP Name Spam: What Was the Real Impact?

    I'll be interested to see that as a listing I manage was heavily hit by the update and I was thinking of testing a name change. The owner, however, was completely against removing 'heating and cooling' from the business name. While it is part of his registered business name I just wanted to...
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    How Do You Update Dunn & Bradstreet/D&B for Clients?

    That place is a nightmare. I had to deal with them few years ago and only thing they were interested in was getting me on a sales call trying to push stupidly high priced b.s. services. The only way I could get issues resolved with them was to file a BBB complaint. As an 'accredited' business...
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    The Vicinity Algorithm Update: Is anyone seeing major shifts in local rankings? With reviews being at the focus?

    Our two major competitors hired agency's this year and one of them started to buy out every other company in area they could get their hands on. A 3rd company within our service area also hired a large agency but are not located in our main location. Both of our major competitors review...
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    The Vicinity Algorithm Update: Is anyone seeing major shifts in local rankings? With reviews being at the focus?

    Same, and the business that took our place should not be knocking us out. I'm starting to wonder if we simply got knocked down because no physical office so we have to hide the address. Yet were still showing up in local pack in surrounding areas.
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    The Vicinity Algorithm Update: Is anyone seeing major shifts in local rankings? With reviews being at the focus?

    HVAC [SAB] Industry here. Completely knocked me out of the pack after holding my ranks for years.
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    Call button from GMB giving message phone # Temporary blocked

    Ahh I did not know about the restriction or anonymous! Interesting. Thanks Joey.
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    Call button from GMB giving message phone # Temporary blocked

    Yeah, I figured some numbers in their pool probably got blacklisted. I've also noticed calls being marked as 'not answered' when they have been answered. Time to shut the tracking off. Thanks for the reply, Jon!
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    Call button from GMB giving message phone # Temporary blocked

    Has anyone had an issue when someone clicks the 'call' button on the GMB giving a message to the caller that the number has been temporary blocked? I manage a GMB for an HVAC business and he called me today and said 3 people have clicked on the 'call' button on and are given a message that the...
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    How to Claim Dunn & Bradstreet & Great List of Other Business Data Aggregators

    Re: How to Claim Dunn & Bradstreet & Great List of Other Business Data Aggregators So after over a year of fighting with D&B to update data correctly, I finally got the issue resolved. How? - File a BBB complaint against them. Two days after they received my complaint, I received a call...
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    How to Claim Dunn & Bradstreet & Great List of Other Business Data Aggregators

    Re: How to Claim Dunn & Bradstreet & Great List of Other Business Data Aggregators Dun & Bradstreet is absolutely the worst company I have ever dealt with,. The only thing they are concerned about is getting a hold of your money. For over a year now I've been fighting with them to just get a...

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