Recent content by SabrinaB

Hahaha That's what I get for trying to multitask.

@keyserholiday Thanks! You have no idea what I would give to go back to the days when you could just call them. I got them to confirm the ticket was never escalated, and then they refused to escalate it because "we are all trained equally." They have now regressed to copying and pasting the...

Haha Pretty sure, yes, since it's coming from googlebusinessprofile-support@google.com and there's a name attached.

@JS Girard - Is this the article you were referring to? There are a few others I've seen, but they are all a few years old, so I'm not sure if they are all still accurate in terms of how Google handles practitioners.

Google typically wants you to pick a category that completes the sentence "This business IS a" rather than "This business HAS a", so I would update the practitioners to relevant "dentist," "orthodontist," etc. categories and set the dental practice's profile as "Dental Clinic." Once all...

Can you try updating it with the phone number that matches the website and then updating it with the call tracking number once it verifies? If that doesn't work, I would reach out to support.

Hi all - I'm assisting a client with a bulk verification request for one of their smaller brands (26 open locations, so it still qualifies for bulk), which became accidentally unverified after a category update. The Google Support rep who responded to their verification request immediately...

Hi folks - I'm not sure this is the correct forum for this since I'm actually not sure if YouTube is considered organic social or organic search so I apologize if this is the wrong place to ask this. A client of ours has been struggling to gain control of their YouTube Brand Account. It was...

None of the businesses I work with rely on GBP for their marketing plan. The listings are just one small part of their SEO; however, they do need the information on GBP to be correct. They often have existing customers use the GBP in Google Maps for directions or to call their location and if...

We can't upload the videos though, they have to be live. Or do you mean hire someone to help the local business navigate the verification? Unfortunately, even if that were feasible, it would only help that one client. We have other clients for whom we manage their listings and some of them have...

We have run into this situation a few times and the prevailing issue seems to be that the people who would need to do the live video are tech challenged. I've been able to walk some folks through it but others have struggled. Also, when it's a larger company with multiple locations (sometimes...

I did when they were originally suspended and we were told we would need to manually verify location-by-location. When I asked if there was a way to verify listings in bulk, I was told by someone in the community forum that "GBP [is] working as intended, so I'm afraid there are no other...

Hi folks, We have a client where one of their listings was randomly de-verified a month or so ago. The only option for verification was the Business Video option, which we have never had success with in the past. (It always gets stuck in processing and Google Support ends up having to verify...

I have been told the same thing multiple times. I have a client where all 36 locations became unverified due to a category change (we updated the primary to a new category that was more specifically accurate and moved the old more generalized category to be a secondary category) and have been...

I had actually forgotten about the 2-hour radius; that is an excellent point. I'll let our client know. Now I'm curious as to why they let you add entire countries ('United States,' for example) or states/provinces as the service area. Any idea?