Recent content by SabrinaB

We can't upload the videos though, they have to be live. Or do you mean hire someone to help the local business navigate the verification? Unfortunately, even if that were feasible, it would only help that one client. We have other clients for whom we manage their listings and some of them have...

We have run into this situation a few times and the prevailing issue seems to be that the people who would need to do the live video are tech challenged. I've been able to walk some folks through it but others have struggled. Also, when it's a larger company with multiple locations (sometimes...

I did when they were originally suspended and we were told we would need to manually verify location-by-location. When I asked if there was a way to verify listings in bulk, I was told by someone in the community forum that "GBP [is] working as intended, so I'm afraid there are no other...

Hi folks, We have a client where one of their listings was randomly de-verified a month or so ago. The only option for verification was the Business Video option, which we have never had success with in the past. (It always gets stuck in processing and Google Support ends up having to verify...

I have been told the same thing multiple times. I have a client where all 36 locations became unverified due to a category change (we updated the primary to a new category that was more specifically accurate and moved the old more generalized category to be a secondary category) and have been...

I had actually forgotten about the 2-hour radius; that is an excellent point. I'll let our client know. Now I'm curious as to why they let you add entire countries ('United States,' for example) or states/provinces as the service area. Any idea?

Hi all - Apologies if this is something that has been asked and answered; I did a few searches but couldn't find anything. We have a client who has a small office where they can meet with clients; however, they are renovating the office so they would prefer not to have it public facing right...

Thanks, Colan. I also have a client in the hotel space that specializes in extended travel but also wants to appear as an option for traditional hotel stays. My instinct says to use 'extended stay hotel' as the primary (with 'hotel' as secondary) but the client is pushing back as they feel like...

oops just saw this. Yes, we always make sure the website matches the information we are trying to update. Thank you!

I'm looking for opinions and personal experience-based recommendations here. (I am pretty sure I'm overthinking this but every time I think I have a handle on GBP best practices and optimization, something changes.) Do you think you should be more or less specific with your primary category...

Hi all, My client changed the DBA for a branch of their business. and now needs to update the Google listings, as well. I know, technically, they are supposed to create a whole new listing and mark the other one as closed; however, they are adamant about not doing that as many of the locations...

Thank you! Do you know if Foursquare offers anything similar? It looks like Localeze may offer an integration with GBP soon. https://www.neustarlocaleze.biz/resources/Localeze-Sync-Google-My-Business.html

So, basically, only push the locations that have changed? That was my initial thought, as I can't see a reason to do a push otherwise, I just wasn't sure if there were any factors I wasn't considering. Have you had any experience working with a service to handle a data aggregation push for 100+...

Yes! What have you heard? I haven't seen a change in the documentation online as far as how to request bulk verification so I'm not sure what exactly has changed.

Weird question - Is the form for the Chain verification request still pulling up for you guys? I had a client try to start this process recently and when either of us click 'Chain' it takes us to the general support form, not the one that used to request business info (business name, contact...