Recent content by sd1111

I had this same issue with a client on the 29th floor of a building. Even if the signal wasn't lost, the video seemed to be too long to upload ("the video can't be uploaded" error) because it took so long to start the video outside, run through the lobby, and go up the elevator 29 floors. We...

Over the last couple of weeks, I am seeing increased small business chatter about disabled (not suspended) Google Business Profile listings. Social posts about it, messages, and help requests at a level I've never seen before. I am not seeing any reporting on an increase in disabled listings...

If it helps, I'm at 10 days on a disabled listing appeal right now with no response yet.

I like this "our favorite reviews say" prompt! I might be borrowing that ;)

Thank you for the replies and ideas! I appreciate it.

I'm stumped and hope someone has some advice! This SAB has a pretty unique business name, but her Google Business info does not show on a branded search (searching for exactly what the business name is). Instead, we see a link for "See results about [Business Name]" and have to click to see...

Thank you for this information, @ElizabethRule (and the link @JeffClevelandTN)! Seems like a bit of a head scratcher to me to mark a business as "Permanently closed" just because they don't list their hours on their website. :unsure: But at least we have a bit of insight into fixing it now.

@JeffClevelandTN Thank you for such a thorough review and analysis of this problem! I had no idea about all the duplicate listings. We have been using SEMRush's Listing Management product for several months (since an address change), but I wonder if that has caused more harm than good? *As an...

One of my clients has been having big issues with their Apple Maps listing, despite it being claimed and Verified in Apple Business Connect. The business was marked Permanently Closed, and they are getting panicked calls from customers who think they won't get their wedding dresses. I also...

The new GBP could also be in a much more competitive geographical area than the original. Could be worth doing some competitive research there.

I'll take any advice you have on how to do that! It seems once a business clicks "Yes" or "No" for on-site services, you can't just remove it. It has to then be Yes or No. Anyone else?

Thank you, Colan! Not the answer I wanted ;) but much appreciated!

Does anyone have an article or guidance on how to influence the review snippets that show on a branded search/GBP on desktop? (the review snippets for a business with a 4.9 rating and 168 total reviews— why is it just the off-topic and negative ones?) I have seen Sterling Sky's great research...

Has anyone had any luck getting a review removed because it is misleading and false? I just had a contact randomly receive a negative review regarding a situation 3 years ago. During COVID, the client refused to follow any safety protocols for a large event, and the event planner cancelled...

In my vertical (wedding industry), I haven't local packs dropping out entirely as much as being pushed down. I've seen multiple SERPs with local packs further down the page, with 1, 3, sometimes 5 organic results above them. Anyone else seeing this? Seems like a good change for us, to drive...