Recent content by Shelly

Thanks, Colan. I watched this yesterday when it came out in the Sterling Sky newsletter and thought about how it parallels my situation. Hopefully, I will be able to get them to understand this is the wrong approach. I appreciate the follow-up as always!

About 2 years ago I had a Local SEO client in the senior services industry that I advised should generate reviews. At they time, they said they would try and they were only able to get 2-3 reviews, admiting it was too challenging for their community members or their families to leave reviews...

I initially missed the three dots since the SERP interface since it looked so different due to the unverified status. I now can see my mistake. Thank you - this is exactly what I was looking for. Feeling silly I overlooked it, but thankful for the help!

Initially, Google only gave a phone verification option, which we couldn't use because of the automated answering system. I contacted Google support and after a couple emails, they gave me the Live Video option. I checked to see if I could add the Communications Director's email to the...

I am working with a College Campus trying to regain access to their GBP (a former staff member had it). I started the verification process after the associated person didn't reply. My question is - I have started this process under my Google Account but the on-campus Communications Director...

We received one for a Whitewater Rafting company. I manage a variety of business types and this is the only one we have received to date.

@Colan Nielsen Thanks. I've been digging and I believe they were bought by Boostability in 2018 or 2019 but are still operating as Grow Team. I've been aware of Boostability for many years, but the name Grow Team is new. They have been contacting my clients and I was curious if others had any...

Curious if anyone out there has ever worked with Grow Team for SEO services and if so, what was your experience? There are lots of reviews online but I trust this group's opinion a bit more than what I am finding online.

It's been a while since I've had a spam message but there used to be an option right in the chat interface to block the sender and report it to Google. That's how I have handled it in the past. I find some industries get hit harder with spam. Massage therapists and spas seem to get it hard...

Good to know! I was on vacation last week and wasn't watching updates quite as close as normal. This is a bummer, but not surprising.

I am working with a whitewater rafting client and we were uploading their trips as Products in GBP. All were "Not Approved" due to the following error (see screenshots). This hasn't ever been a problem in the past. Anyone have insights into if the GBP guidelines for products has changed so you...

Would you like me to start tracking the phone numbers they call from? Or is there anything else I can do to help? As an agency owner that works with local SEO clients, I would love to see them stop this garbage. It causes so much confusion with my clients.

@keyserholiday I got another call today. They are from ENT Listings. I have reported it using the link you supplied but wanted you to have the company name. The first call in 2 days, but sometimes it is up to 4 calls as late as 8pm.

Thank you. As an agency owner, I have been hit hard with these (3-4 times a day) in the past week or two. I will be sure to listen to who the company is next time they call. I haven't gotten one since last night at 5:30 so I must be due for one soon!

I am not seeing this ability in my restaurant listing menu options either.