Recent content by Skande

Do you perhaps know the reason for this? Or is this a normal procedure? Google removed a few reviews, yet it is still accessible to us via the link in the email, and the total number of reviews has not decreased. In the meantime, I also contacted Google. I received a response quickly stating...

Frustrating and exactly the same issue I ran into earlier this week. Four reviews suddenly disappeared and one of them has now reappeared (without asking Google Support) The reviews did not violate any guidelines and are still visible when I click the link in the email. The review count are...

Update: solved I have the impression that this was a temporary bug this week. For different companies (I looked at around 15–20 across different industries we don’t manage) that usually receive new reviews almost daily, the most recent reviews all appeared to be from 4–6 days ago. Since...

Thank you, we did contact GMB support. They were able to fix a few things, but the issue is still present. It also occurs with other locations/company, and even when we reply using a different email address (to be sure it’s not related to the email), some responses still don’t always appear...

We respond to reviews for our various locations, but we’ve noticed that our replies are not always visible to the public on Google (Maps). The responses do show up in our Google Business dashboard (and in our review management tool), so we know they were submitted successfully. But end users...

Thank you for your response. If I mark the profile as permanently closed, I thought Google would still show it in the listing, right? Or will Google remove it in a few weeks?

For a client, I want to remove their Google Business Profile. It was originally created under their personal name a few years ago, which is also listed in the business registry. However, there has been a Google Business Profile under their official company name for a long time now. I understand...

Yes, engaging with customers (reviews) and actively collecting reviews is a factor in improving your local rankings. Moreover, it enhances your customer service (as what Tim told above). In some cases, people also expect a response. Just make sure not to let too much time pass. Ideally, respond...