Recent content by Skande

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    Review responses not showing publicly on Google

    We respond to reviews for our various locations, but we’ve noticed that our replies are not always visible to the public on Google (Maps). The responses do show up in our Google Business dashboard (and in our review management tool), so we know they were submitted successfully. But end users...
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    Remove Google Business Profile listing

    Thank you for your response. If I mark the profile as permanently closed, I thought Google would still show it in the listing, right? Or will Google remove it in a few weeks?
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    Remove Google Business Profile listing

    For a client, I want to remove their Google Business Profile. It was originally created under their personal name a few years ago, which is also listed in the business registry. However, there has been a Google Business Profile under their official company name for a long time now. I understand...
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    Does doing or not doing review replies affect local search ranking?

    Yes, engaging with customers (reviews) and actively collecting reviews is a factor in improving your local rankings. Moreover, it enhances your customer service (as what Tim told above). In some cases, people also expect a response. Just make sure not to let too much time pass. Ideally, respond...

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