Recent content by SSMMatt

That's good to hear. I think I tried that but I'll definitely try again.

Yes, it has an ad account. Yes it is connected with a Business Portfolio. It shows that I'm an admin.

That works. Thanks, Jeff.

Thanks, Jeff. I can't even get into a live chat. It doesn't show available for me. I've looked everywhere. I'd be happy if you could steer me and I'm just missing it.

Hi, Wayyyyy back in 2017 or 2018 we did some FB ads. Some of the ads got flagged for a minor infraction. Fast forward 7 or 8 years and we are past the time where we can request a review on the issue and we are not allowed to advertise. Does anyone have any idea how to get to a live person...

@JeffClevelandTN I found your thread and was wondering how you ultimately included this service in your offerings. Let me know how it's gone. Thanks!

figured as much. Thank you for letting me know.

Hi @Colan Nielsen - Back with this one. So, the client is ranking on this alternate website that is attached to his GBP. He doesn't want to pay for it anymore (he pays monthly for the website) and wants to forward this domain to his other domain that has his main website. He is not in a position...

It's kind of a mixed bag. It seems as though there are more terms on the maps without the city for mobile. The organic for mobile has more city-related terms. For desktop, the organic rankings are mostly city-related terms and the map results are very few.

Hi All, A long-time roofing client has done very well in a major market with organic search results on both mobile and desktop. Their map presence on mobile is pretty good overall. However, their desktop results on the map are not. Does this happen often? Is there a particular way we should...

Happy New Year, all! Just wanted to close the loop on this in case someone else has this issue. I ended up reaching out directly by email and they worked with me to get it done. Supposedly, the reviews from the duplicate profile are being transferred in the next 24 hours. .

Hi Colan, Thanks for sharing your experience. It seemed unlikely that the other profile jumped up out of nowhere, so glad to know it likely had something to do with our effort. Yes, should be an interesting test! Happy New Year! Thanks! Matt

Hi All, A client has two websites and wants to get rid of the one currently connected to GBP. Strangely, within the last few days the GBP came up in the 3-pack for a big term. There is no work being done on the connected website. However, we HAVE been optimizing the website that is not...

So...they rejected my suggested edit that this was a duplicate. I'm going to reach out directly with an email and see what happens. Unless you have other ideas.

Hey @JS Girard - I was able to reverify and match exactly so I was able to report the duplicate. We'll see if they give us the reviews. Thanks again for getting me to this point.