Recent content by steviephil

Thanks Joy!

Hi folks. A client of mine has multiple offices and is relocating one of them temporarily (1-2 years) while it's renovated. They moved in to the new address last week and went through the video verification process, but it's been stuck in "Processing" since then (it's been about 5 days). They're...

Thanks Phil, I appreciate the reply. Yeah, I used the CoI option on most of them - I went with Off-Topic with one (where it said the person hadn't even used the service - they were just leaving the review in order to get the discount), but went with CoI on the rest. I reported all 7 applicable...

Thanks for the reply (I've been sick the last few days, hence my delayed reply). That's true and fair - sort of like a 'negative SEO' tactic, but with Google reviews instead of links. With that in mind, what would be strong enough? It's a bit of a drastic solution, but I've even considered...

Hi folks. I was browsing a client's competitor's 1-star reviews on one of their Google Business Profile listings and found someone say they left a 5-star review initially because the company promised them a discount if they initially left a positive review. I know that incentivizing reviews is...

That's interesting... What's there to 'strip' from it? The reviews were the only thing I thought about moving across (apparently we can request that they be sent to the other location my client still operates) - which kinda makes sense, because they're for the company (and the new buyer...

Thanks Claudia. That makes sense... If roles were reversed, and I was working for the buyer, I'd likely aim to do the same. What can I do to make the process easier for them? If I delete the listing from their GBP dashboard, will they then be able to claim it for themselves? Is that all we'd...

Hi folks. I posted a post a while back about a client who was selling 1 of his 2 locations to a competitor (How best to handle a client selling off 1 of their 2 locations). The sale has just gone through. It's a self storage company (I didn't mention this before, but I can now that it's...

Sorry if I wasn't clear. They haven't legally acquired the business - they're just in the same premises as a business that operated there years ago, and have (seemingly) acquired their GBP listing, which (presumably) has been "marked as permanently closed" for the last 4+ years. It's a...

Hi all. A client's competitor has done something veeery dodgy (IMO anyway) and I'd appreciate some guidance on the best way to sort this / bring it to Google's attention. The competitor has opened up a new location close to my client (they're a small but national chain), and rather than...

Phew! Thank you (and thank you for the quick reply)! 👍

Hi folks. Stumbled upon a weird Google Posts anomaly just now... When submitting a new Google Post for a client just now, I discovered that an old Google Post from 1-2 months ago has been 'rejected'. In GBP Manager > Posts section, it has a red-and-white "REJECTED" label against it, but no...

Thanks both! Appreciate it. 👍

Hi folks. One of my clients is a SaaS tool, so not normally a Local SEO client. However strangely enough, we noticed today that if you Google "[brand] ltd", an unverified GBP listing shows up (it doesn't show up for just "[brand]" searches). As a SaaS company, it's a purely online business, and...

Thanks for the reply, @Colan Nielsen. Yes that's right - it's not a GBP listing, so I was ushered towards the Google Maps forum. A PE - treebles - has since gotten in touch. If that was as a result of your ping then it's much appreciated. Thanks! 👍