Recent content by Theo1313

This just showed up on our profile. This is unfair and gives us an "incomplete" strength purely because we did not turn on their "quote request" form function. Our company does not want to use this feature because we want them to go to our site to fill out our form, which is more extensive. So...

Thanks, @JoyHawkins, for your reply. I see so many in our sector add the disciplines to their name. But I always left our name "as is" because we have such a great reputation, and we checked off every "best practices" box in the book. I work day and night to ensure we are 100% doing everything...

No, it is not on anything legal or whatnot since that would be one huge-ass name, but it is part of the logo and what we do. We are a home service company that does heating, cooling, plumbing and electrical. I see others doing this to help rank/highlight what they do. More so that our business...

How safe is it to update a business name in GMB? To phrase it better, how confident should I feel about doing it? I have been scared to even touch anything due to all the suspensions. But I want to add "Heating, Cooling, Plumbing & Electrical" to our business name. These words are in our logo...

Almost every image I use for Posts is outputted from Photoshop. I load them into a template for the correct size and to fix any coloring, etc. I now think that the nannybot must find the shapes of these pipes are "sexy". Overall this is not a big deal. I just thought it was interesting enough...

Nope, I never use stock images for anything. These are all original taken in-house.

It appears Google Posts does not like pipes. I was reviewing my Google Posts and noticed that some were rejected over the last half of the year. I tried to figure out why and the only thing they all have in common are pictures of pipes -- plumbing. Nothing else about the Posts differs from the...

I oversee a home service company (HVAC, Plumbing, Electrical, Generators, Indoor Air Quality). Every couple of days GBP alerts me that "Services were added or removed from your business based on feedback from customers and other Google sources." Even though I go through them and save them every...

No, I have not touched the main business categories because there has not been a need. I uploaded a couple of new photos like I have done every week for the past two years and instantly noticed the change. I've only worked on one account for the last four years (the company I work for), so I...

I upload photos every week, but today noticed they changed the categories (see image below). Not sure I understand the change because it replaces "product" with "at work." However, the biggest concern is that this change has "unchecked" all of the previous photos that used the "product"...

Sorry to hear this. A similar thing happened to me a while back. I updated something small and I got suspended. It took 2 weeks to get it back. Now I am extremely cautious about touching anything. If they wanted more engagement, they need to tweak their suspention-happy AI.

Pretty sure it basically just shrank the radius in general, regardless. I think that is why they call it the vicinity update. For service-based businesses, it has not been great but I am sure for local coffee shops it has been great. I am still hoping for some kind of rebalancing because every...

Actions (see below) aren't as drastic but since I am personally so in-tune with our site, emails flowing in, calls, chats, etc., I can feel a rather large decline overall. I have always worked hard to make sure we are doing everything possible, all the best practices, being honest, and just...

I work for service-based biz (HVAC, Plumbing, Electrical) and have seen a huge drop, about 45% since the beginning of December. Our company is one of the largest in the area with a very well known brand name and local trust (been in biz over 55 years). I work all the time making sure our site...

I work for a home service company -- HVAC, Plumbing, Electrical, Generators, and Indoor Air Quality that services half of a fairly large state. We have over 250 trucks with our logo rolling around and we also use billboards. So a lot of our calls/leads come from people just searching our name...