Recent content by TriciaClements

@ElizabethRule Have you seen any issues with verifying additional locations that aren't open yet? The instructions say after setting up the GBP for the new location, enter the opening date, and then "verify your business". It says they will show up 90 days prior to opening. The one I'm working...

Thank you @celina I have an update that I've been trying to add here all day. I wrote it all down and maybe this will help someone in the future. I did this for my Business 1 above and am in the process of doing it for Business 2. I may have added a few unnecessary steps, but so far it's...

I've run into issues with separate businesses on Apple Maps and hoping to figure out how to resolve the duplicate issue when they have different addresses (businesses moved). They are similar scenarios: Business 1: The Business did not have their Apple Maps listing claimed and are in the...

Hi @JeffClevelandTN I'm doing well. Hope you are too! I'll pass these links on to the business. After talking to them a bit more, they said that there was a business name change and this showing up in their KP happened just after. Hopefully, they can go through the steps and get it resolved...

Here's the situation: "ABC Company" has a GBP and is located in the US. "ABC Group" is located outside of the US and does not appear to have a GBP, but has a Knowledge Panel. Google is confusing the two and when doing a brand search for "ABC Company" it has their GBP data in the Knowledge...

Correct, these are messages in the GBP Chat system and not the ownership requests. Thanks!

What are the best practices when receiving spam messages in your GBP? Specifically if they are selling fake reviews. :mad: Do you ignore it or report it to Google? If you report it, what's the best way to do that? Thanks!

I agree, however it was a suspended profile and I thought that was the reason for the suspension. The business still wants it hidden, but I've advised against it and explained why.

I submitted it, noted the bug and it's been reinstated, however, they did leave the address and didn't hide it. So, this is a possible bug??? This specific business, although they were trying to hide their address, I do think they are ok showing it because it's their office with staff, they...

Thank you @JoyHawkins I've found other businesses that have "window cleaning service" as their primary category and they are a SAB. Due to the nature of the business, going to people's homes to clean windows, SAB makes sense for this specific category. Is there a way to tell if this is some...

I know Google requires some categories to have a physical address, but I wouldn't think Window Cleaning Service would be one of them, however I'm getting this error. The nature of the business is to clean the customer's windows at the customer's location. Is there a list of which categories do...

Thank you @keyserholiday I knew I remembered hearing about the service, but for a minute I thought I lost my mind since I couldn't find it. From the site: RUN!!!!!

That was my thought too Elizabeth. But I do remember a while back hearing about Google starting to offer some type of Paid Support option. But now I can't remember anything else about it. She also didn't randomly click o a site, she accessed them through her GBP dashboard. When we were on...

Part Rant/Part Question: I just got off a call with someone who recently used Google's paid support. I remember hearing about it a while back, but didn't really look into it. I really thought she was dealing with a scammer, but she did a screen share and showed she used the "Support" link...

Thank you!!