Recent content by WAHamilton

Hi there, I'm having a bit of an unusual challenge that I'm looking for input on the best way to address. Hoping the brilliant minds here can help! I work for a client with a large, multi-location presence. The client has a group of lisstings that it has transitioned to 'dark sites' earlier...

Hi all, thanks for your advice! I contacted Google Support using the prompt suggested by @keyserholiday. They told me that only one of the two email accounts set up to manage these listings is bulk verified. So I was having this issue when using the wrong one to create new listings. Didn't...

Thanks for this! Can you shed any light on how to go about contacting them, i.e. should I flag this as an issue connected to bulk verification, verification in general, etc.? I've noticed the form changes depending on what issue you've flagged. For example, when I tried to submit a ticket for...

Hi there, I manage listings for a large multi-location business in New Zealand with 800+ listings. A few times each month, we need to create new listings as locations are often opening or closing for various reasons. Our account was bulk-verified, so typically locations would auto-verify when...

Thanks for the info, Colan! That is a pain, but good to know what to expect. Gives us a chance to proactively train the rest of the team up on how to make these changes.

Hi there, So I'm aware Google recently rolled out changes to how single location businesses manage their information, i.e. having to go through Maps or Search, instead of using the Business Profile Manager dashboard. However, my understanding was that accounts managing 100+ listings would still...

Will do!

Appreciate all the help so far, @JoyHawkins! One of the listings has been successfully reinstated, but the second is still being denied (we are waiting on the third to change their category). Wondering if it is 'post' in the name that is causing the issue. I've started a new thread, since the...

Hi @JoyHawkins, if it's okay, just wanted to post this thread here as I haven't received any response yet: Business Listings Incorrectly Flagged as Duplicates - Google My Business Community

Thanks Joy! I will take this as a next step if the conversation with Google Support isn't productive. Would you suggest posting each case separately or all together?

Hi there, I'm dealing with some duplication issues for a chain that I manage. Some of our locations are being flagged as duplicates because they exist at the same address as other businesses (IRL they are located within the other business). Both businesses are distinct tax entities, as...

Thank so much for your help with this Joy! Really appreciate it. I've posted the thread here: GmB listing is being filtered by duplicate, after duplicate is marked as 'permanently closed' - Google My Business Community Let me know if the link to the second listing works. Wasn't able to figure...

Thanks @JoyHawkins ! I am searching 'denture clinic cambridge ontario', using google.com, and searching from 0612 Auckland. However, I tested with a coworker and he was able to replicate using 'denture clinic cambridge', using google.ca and searching from Guelph (not sure of exact location).

Thanks for the response Joy! This change occurred last Friday, so I'd given it a couple of days when I posted this. I've tried clearing my cache, but I'm still getting the same map view that I screenshotted above. Closed listing is showing up on map, but not ranking anymore. Client location is...

Hi all, Having a weird situation with a duplicate listing that I'm hoping you can help me with. My client is a denture clinic in Cambridge, Ontario. Recently we noticed that the top result in Local Pack was a listing called simply 'Denture Clinic' with no reviews or details, other than a...