Multiple business listings at the same address -- how to prove?

[WAHamilton]

Hi there,

I'm dealing with some duplication issues for a chain that I manage. Some of our locations are being flagged as duplicates because they exist at the same address as other businesses (IRL they are located within the other business).

Both businesses are distinct tax entities, as specified in GMB guidelines, and I've submitted photo evidence showing external signage for both businesses. However, GMB support is continuing to deny my reinstatement requests, stating there is an unspecified duplicate listing. I'm confident these unspecified duplicates are the other businesses -- not duplicates of our own listings.

I'm currently going back to them and trying to verify the names of the duplicates, so I can prove it's a different business, but I'm not sure this will be productive.

Am I taking the right approach? Any advice for how to address this issue?

Thanks all!

 

[JoyHawkins]

I would suggest posting over at the GMB forum. You'll need to list the details of the business and the case ID for your interaction with support along with all the photos.

 

[Hazell Rogtao]

Same issue with one of our clients. A different business name is displayed but rest information NAP remains same!

 

[WAHamilton]

I would suggest posting over at the GMB forum. You'll need to list the details of the business and the case ID for your interaction with support along with all the photos.

Thanks Joy! I will take this as a next step if the conversation with Google Support isn't productive.

Would you suggest posting each case separately or all together?

 

[JoyHawkins]

If it's the same chain, post it all together.

 

[JoyHawkins]

@Hazell Rogtao your issue sounds a bit different - can you start a new thread?

 

[WAHamilton]

Hi @JoyHawkins, if it's okay, just wanted to post this thread here as I haven't received any response yet: Business Listings Incorrectly Flagged as Duplicates - Google My Business Community

 

[WAHamilton]

Appreciate all the help so far, @JoyHawkins! One of the listings has been successfully reinstated, but the second is still being denied (we are waiting on the third to change their category). Wondering if it is 'post' in the name that is causing the issue.

I've started a new thread, since the old one was locked: https://support.google.com/business...tings-incorrectly-flagged-as-duplicates?hl=en

 

[JoyHawkins]

@WAHamilton that new thread isn't posted (it got flagged) but I unlocked the old thread - can you reply there?

 

[WAHamilton]

@WAHamilton that new thread isn't posted (it got flagged) but I unlocked the old thread - can you reply there?

Will do!