Recent content by Wary Goose

Thank you for responding Elizabeth. I spot-checked ~10 locations and the slider for Notifications > Customer reviews is "On". I asked one of the locations asking us to report a review whether they reported the same review themselves; they did, so it looks like we're not receiving notifications...

Has anyone else with a bulk-verified GBP dashboard (ours has 1100+ locations) noticed that a "Report review" is no longer acknowledged by email as of late? We used to receive "Report review" email notifcations as recently as February 2024 but since then nothing from Google when a review is...

@JamesGreenaway Sorry for the late reply! Yes, we did actually get somewhere with this. What we ended up doing was following the trail of the "fake" review poster, looking at all reviews this person posted, regardless of the business vertical, and discovered that the "fake" review poster had two...

@tsummy Running into a similar issue for our Pest control service clients; in our cases, we can't edit existing Appointment Links. In the NMX for some profiles we see "Bookings" as the Appointment Link option and for some we see the "Pickup & delivery" option. We have been trying to edit...

@JeffClevelandTN - we used your suggestion and cleared the NMX website field. It took a couple tries as this field was updated by GBP several times with incorrect content after we cleared this field(?!), but we're now seeing the correct UTM as of this post. TY again for your help with this issue!

Thanks again, @JeffClevelandTN ! We'll give listing removal a try in the NMX. Fingers crossed this works.

@JeffClevelandTN We've been trying since December 8th to revise the Maps URL using the NMX; our edits are not accepted and we receive rejections in Maps' "Your contributions" section. See screen snip examples below. We're looking for help with: 1) getting our NMX content to appear in Maps as...

Hi @JeffClevelandTN - we do own and manage as Primary Owner the Storage Depot listing on E Foster Ave in Dallas, GA through GBP. (Copper Self Storage is our client, Storage Depot is one of their facilities) We're trying to revise the biglennysstorage.com URL that is appearing in Search/Maps and...

@JeffClevelandTN Thank you for responding! Here is our Maps page in question. Ran your reply by one of our SEO Specialists and here is her answer: "Hi! Here is the cached version of the page. It was lasted updated today so it's not out of date. And the fact that it appeared with a "site:domain"...

Hi all- Has anyone ever heard of Google Support requiring "web crawlers" be enabled in order to revise an "old" URL in a Knowledge Panel? We've been trying for weeks to revise an old URL to reflect new content (including multiple edits from multiple users with multiple Google accounts) without...

Here's the answer from Business Connect Location Support: "Thank you for your continued interest in Apple Maps. We have looked into your profile and while several of your locations were able to be migrated, the rest of the locations that were on your Places on Maps account were not able to...

Thank you again Mike. We'll see what Apple Business Connect Support says.

Thank you for looking into this for us Mike! Do you have any guidance about Apple Business Connect (ABC) dashboards that we, as an agency, directly access using client-created Apple ID credentials? We have multiple clients that have created/maintained Apple Business Register/ABC dashboards, and...

Hi all- Does anyone know if an Apple Business Connect dashboard will eventually contain the same number of verified locations that an Apple Business Register dashboard did? (Will all locations previously listed in Apple Business Register eventually migrate to Apple Business Connect?) One of...

Hi all- We just noticed a self storage client has started using emojis in their GBP Q&As, Business Descriptions and Posts. Not seeing it on their business names, so that's a good thing. There shouldn't be a problem with emoji use in Posts per Joy's article. As far as what we can see, GBP...