Acxiom - Down for 2 weeks

[impak]

Just an FYI for anyone who uses Acxiom as data provider/cleaning up NAPs, it's in the middle of updating and will be accessible on June 10th.

 

[AcxiomSocialMedia]

Clarifying for everyone, the only service affected is the business listing manager – http://mybusinesslistingmanager.com. We are conducting an upgrade to this system and determined it best to freeze new inputs during the transition. The new site will be back online on 6/10. Should you have any questions we will try to monitor this thread.

Thank you for your patience and patronage to this offering…

Acxiom.

 

[Linda Buquet]

Thanks for clarifying/confirming AcxiomSocialMedia.

 

[AndyWPP]

Hi Guys,

does anyone have any information on Acxiom's current status? When loading mybusinesslistingmanager.com I am receiving 502 Server Error.

https://mybusinesslistingmanager.myacxiom.com/


thanks

 

[Colan Nielsen]

I've been experiencing buggy stuff lately too. Have you tried their Live Chat Support?

It's probably the best way to contact them.

 

[AndyWPP]

No but I will, thanks for the advice and if I find anything ill post, if you can do the same.

Have a great day Colan, and thanks again.

 

[russofford]

Since my Acxiom account has over 5 listings, I am required to pay $50 for each claimed listing after that initial 5.

Begin Rant:

My biggest frustration in the last several months is that Acxiom's MBLM / MyBusinessListingManager payment system hardly ever works.

At first when I wrote support, they told me to clear my cache and cookies, but that was not the issue, as I also tried the same thing in 3 or 4 different browsers.

They eventually told me it wasn't their problem that I couldn't pay, cuz... 'it works for them'.

Upon my insisting their system was broken, they told me they they are experiencing issues and they are working on it.

I have experienced payment issues at least 3 times in as many months. A week ago support replied saying they are working on it... I tried to pay again today... still not working.

Besides that... I HATE HATE HATE that I am forced to hand-type in the phone numbers (as copy/paste doesn't work because of forced text-formatting)... and when I have to hand-type in credit card numbers and such, 5 or 10 times in a row to re-try payment... well... that just sucks!

Why can't they just use a proven payment gateway like the rest of the internet does?!?

End Rant

Russ

 

[whitespark]

Oh man, I know what you mean about having to type in the phone number. I was just shaking my fist at the screen about that yesterday! So annoying. Usability fail.


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[Phil Rozek]

Oh man, I know what you mean about having to type in the phone number. I was just shaking my fist at the screen about that yesterday! So annoying. Usability fail.

You said it. I hate MBLM. I'm pretty sure it would give Jakob Nielsen a coronary.

Quick, semi-related tip: when they ask you to upload your business documents, it's OK just to take a picture on your phone and upload that (assuming the words are legible, of course).

 

[russofford]

Phil,

In my experience, it doesn't seem to matter 'exactly' what type of document. It can be different than what they ask for on their website... it probably just needs to be something somewhat official that can't be easily 'faked'.

I have uploaded scanned documents and such before and it worked. I think you can even send a JPG or GIF version... so I would assume that if a scan works, a photo should, too.

I think that if the photo is clear enough... and you crop out the table, there shouldn't be a difference.

Russ

 

[whitespark]

Those are some great tips Phil and Russ. I hadn't thought of either of them before. Thanks!


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[Phil Rozek]

Phil,

In my experience, it doesn't seem to matter 'exactly' what type of document. It can be different than what they ask for on their website... it probably just needs to be something somewhat official that can't be easily 'faked'.

I have uploaded scanned documents and such before and it worked. I think you can even send a JPG or GIF version... so I would assume that if a scan works, a photo should, too.

I think that if the photo is clear enough... and you crop out the table, there shouldn't be a difference.

Russ

Thanks, Russ. I know; that's what I was getting at. Only recently did I find that Acxiom is more flexible about the docs than their instructions suggest.

 

[Vijay Marathe]

Hey all,

Acxiom: https://mybusinesslistingmanager.myacxiom.com/

Is anybody else noticing this: http://tinyurl.com/zq9y5xq?

It has been like that since last week.

 

[russofford]

Just experimenting here... but i removed the sub-domain and it seems this URL is accessible, https://myacxiom.com/ ... however, my username/password doesn't work... and if I try to reset the password, it doesn't recognize my username. ;S

I'll try reaching out to Acxiom support to see what they have to say.

Russ

 

[russofford]

I heard back from 'Elaine' at Acxiom via email and she told me: "We had a bot attack last weekend and crashed the server. We are rebuilding."

 

[russofford]

Yay... sometime within the last week or so the Acxiom website went live again!

https://mybusinesslistingmanager.myacxiom.com/