Anyone have Chat via SMS approved?

[Brian - TGL]

So far every time I have tried to enable the SMS chat . . . the edit is not approved. Using the same number that is set as the GBP main number . . . I wouldn't think that would cause an issue?

I have tried this on a half dozen unrelated GBP locations.

 

[ElizabethRule]

Are you using an API or editing directly in the dashboard? Regardless, I would go to support Sign in - Google Accounts

 

[BSDChicago]

Is the phone number a VoIP number through a service like Nextiva or Google Voice? It might be possible that Google won't accept VoIP numbers for the chat via SMS service.

 

[Brian - TGL]

Is the phone number a VoIP number through a service like Nextiva or Google Voice? It might be possible that Google won't accept VoIP numbers for the chat via SMS service.

I don't see any specifics on the help page:
https://support.google.com/business/answer/15013580?hl=en