Shelly

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I would like to confirm my belief that it is within Google Guidelines to have a separate GMB listing for an ATM at the same location as my credit union branch since they have different hours. I was asking for support from Google regarding a Streetview issue due to a location move and they marked it a duplicate when they reviewed the account. I tried to get it reinstated through support and they are saying it is not eligible for reinstatement due to it being a duplicate. The only thing I know may not have been ideal is I was not using a separate phone number in the ATM listing from the main branch.

Is having a separate ATM listing at the same location as the branch allowed by Google or not?
 

Yan Gilbert

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Yes they are allowed. ATMs are mentioned several time on the guidelines page. Quote them back their own rules.

Guidelines for representing your business on Google - Google My Business Help



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Shelly

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Shelly

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Just an update for those that may have been following this. Google will not reply to my follow-up regarding this ATM listing being within the guidelines. The listing is still marked as a duplicate within the account. I am not super concerned with it no longer showing, but it is frustrating.
 

Yan Gilbert

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Bring it up in the GMB forum with the details and ticket number and I or another product expert can escalate it for you.
 

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