Duplicate Department Listing

[darcycburk]

Case ID: 9-3388000030995

Primary Listing:
Kalinowski Power
#056413 Conc 12 Desboro, Ontario N0H 1K0
(519) 363-5753

Department Listing:
Kalinowski Power Recreational Parts & Apparel
056413 Concession Road 12 Desboro, ON N0H 1K0
(519) 363-5753

Google has flagged the department listing as duplicate. My goal is to get the flag removed so that I can operate a separate department listing for this businesses Parts & Apparel department.

I have confirmed the primary listing with Google as having correct storefront signage, however they are requesting storefront signage from Kalinowski Power Recreational Parts & Apparel which I cannot provide as it is a department within the store. Google's last response is as follows:

Thank you for contacting Google My Business Support.

I hope you are doing well!

We understand your concern is about the business listing ¨Kalinowski Power Recreational Parts & Apparel¨.

As per your concern, we understand that you need help in regards to your business which is showing as duplicate.


Thanks for getting in touch. I'm routing your query to a specialist on another team who is best equipped to address your question. It might take up to 24-48 hours and you should hear from either them or myself soon.


If you have further questions related to this issue, simply reply to this email and we'll be happy to help! For additional support on a different issue, you can always reach us via our Help Center [g.co/gmbhelp].

As always, do feel free to reach out in case there’s anything at all!

We really appreciate your patience and understanding.

Thank you for your help.

Have a great day!

 

[Phil Rozek]

Did you use the same business category and landing page URL on the department page as on the primary page?

This appears to be one of those situations you pretty much have to work out with Google support (ugh), but I'd suggest differentiating the categories and URLs now if you still have access to department page in your GMB dashboard.

 

[darcycburk]

Hey Phil,

yes I’ve done both those things. Categories, primary and sub, are all different. Landing page is also different.

 

[MyhreVT]

Sometimes that isn't enough. I run into this with car dealers and their parts department. In addition to categories and landing page, you should have a different phone number, hours, and photos if possible.

If that doesn't help then as Phil mentioned you might have to work it out with Google Support.

 

[Phil Rozek]

@darcycburk, as @MyhreVT alluded to, the more you can differentiate the two, the better. Even then, it may be one of those situations where you're at the mercy of GMB support.

Before you contact support, though, you might go so far as to create in-store signage for the "Parts & Apparel" department. That may sound ridiculous, but some businesses resort to that, if it means Google waves their GMB page through. That may turn out to be the deciding factor here.

 

[JoyHawkins]

It sounds like whoever you are talking to might be unfamiliar with the rules for auto dealers. Because they are a subset of the general rules, this happens. If you are not getting anywhere, post on the GMB forum and I can escalate it for you.