Duplicate?

[mikepetersonwi]

I have a client that appears to have a mirrored copy of his GBP. I have admin access to one, but not the other. They both show the same reviews, same links, same pictures, etc. But there are slight differences. For example, the photo/map area of one is just a map, the other is a split screen, half map and half placeholder for photos. Another slight difference is that the buttons (Website, Save, Call on one, the same plus Share on the other.) The buttons are difference styles …
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[ElizabethRule]

So there are confirmed 2 separate listings live on maps? If so, contact Google support and ask them to merge the profiles. You shouldn't need access to both listings to get this done, if they have all the same info support should just merge them. I would check the CID for each listing to confirm they are indeed separate profiles How to Find the CID Number of a Google Business Listing | What is A CID Number? | SEO Experts | Sterling Sky Inc.

 

[mikepetersonwi]

So there are confirmed 2 separate listings live on maps? If so, contact Google support and ask them to merge the profiles. You shouldn't need access to both listings to get this done, if they have all the same info support should just merge them. I would check the CID for each listing to confirm they are indeed separate profiles How to Find the CID Number of a Google Business Listing | What is A CID Number? | SEO Experts | Sterling Sky Inc.

Only one showing on maps.google.com

 

[ElizabethRule]

Where does the other one show then? Can you send some screenshots and/or links?

 

[mikepetersonwi]

Where does the other one show then? Can you send some screenshots and/or links?

koss insurance fitchburg - Google Search

Koss Insurance - Google Search

 

[ElizabethRule]

Hmmm not sure about this. I can't find the second listing. Maybe it's a bug with Google? Can you share a screenshot of how the "two listings" look different?

 

[mikepetersonwi]

Hmmm not sure about this. I can't find the second listing. Maybe it's a bug with Google? Can you share a screenshot of how the "two listings" look different?

Things appear to have changed somewhat. Attached are what I'm seeing when accessing GBP via businesss.google.com and when searching

 

[ElizabethRule]

Ah ok!! I see what's going on here.

Those are 2 different style of knowledge panels (KP) that Google displays. The top one is what I call a "local service" style KP, while the bottom one is a traditional KP. Both are the same listing, just different ways Google decides to display them

So you do not have a duplicate listing issue!

 

[mikepetersonwi]

Thank you!