GBP Insanity

[SSMMatt]

So I added a category yesterday and got suspended. I did not change the main category. The category is so obviously connected to what they do. Reaching peak frustration over here with these minor changes leading to suspension.

It is a patio design company that I added the category "patio enclosure supplier".

Any thoughts as to why this might trigger a suspension?

Matt

 

[JS Girard]

Google's been on a bender to reverify everything SAB. So it suspends at any excuses.

 

[SSMMatt]

It's so nuts. So these folks are a hybrid business. Will they make it difficult to keep the address?

 

[JS Girard]

If it's a proper office or industrial space, no. We've had movers, HVAC specialists, landscapers, excavation contractors, roofers etc. with office space and that was never trouble.

And if it's not a SAB I really wouldn't know. According to Mike Blumenthal, Google probably updated the review spam algorithm. I'm noticing vague hints in today's google edits that something else is going on, though I can't tell what. Might be multiple things going off at teh same time.

 

[SSMMatt]

Thanks, JS. I appreciate the reply. I'll keep a lookout for the Google updateds. It's been really frustrating with these frequent suspensions for no good reason.

 

[JS Girard]

If it's a proper office or industrial space, no. We've had movers, HVAC specialists, landscapers, excavation contractors, roofers etc. with office space and that was never trouble.

And if it's not a SAB I really wouldn't know. According to Mike Blumenthal, Google probably updated the review spam algorithm. I'm noticing vague hints in today's google edits that something else is going on, though I can't tell what. Might be multiple things going off at teh same time.

ETA: Core update! The hints I was saying (elevated amount of faffing with the attributes and addition of phone numbers from completely different area code) are always seen before a core update because core updates don't change the local algorithm, but they do revise the Knowledge Graph, and GBPs are part of the KG.

 

[SSMMatt]

Hi JS,

So what does this mean exactly? I requested reinstatement and we were denied. What should be done in this case? As far as I can tell, EVERYTHING meets the guidelines.

 

[JS Girard]

Sorry, the core update thing is not really related to the suspension issue. I really shouldn't have thrown that post on there. ADHD brain gun ADHD

 

[SSMMatt]

No problem. So what do I do now? I replied to the email they sent me and told them I made all necessary changes. Then I got back another email sending me back to the guidelines. How do I get them to review the profile again?

 

[JS Girard]

Honestly I have no idea for your specific case, as every suspension must be reviewed independently for problems because Google will never tell you. Zanet Design on youtube had a case where it turned out that the problem was some weird duplicate bullshit going on and they basically wanted the business to use a different GBP entirely (video). We had one where it turned out the client's personal Google account was suspended and Google NEVER told us.

Your first order of priority should be to provide the business documentation proofs showing the address (licenses/bills etc.). Photographic evidence of any signage is a plus.

 

[SSMMatt]

I sent the business license and a picture of the office with signage. It's staffed during business hours. They do not have a showroom but do have customer meetings there from time to time. Is this a case you think where they want it to be an SAB?

 

[JS Girard]

Absolutely NOT! There's some clownery going on these days when you hide an address (don't pay attention to what google says), so I wouldn't do so unless there is absolutely no other option whatsoever.