🚨GBP listing suspended [Help Needed!] 🚨

[tarantino75]

Hello. We have a GBP listing that was suspended, and we need assistance in figuring out why.

I've left a message in the community forum too. Any assistance one can provide would be greatly appreciated.

GBP: Update your browser to manage your Business Profile - Google Business Profile Help

Salvi, Schostok & Pritchard P.C.
161 N. Clark Street
Suite 4700
Chicago, IL 60601

 

[jvaquino]

Does the phone use in the law firm's GBP the same as this lawyer's profile? According to some local SEO here that works for law firms they do not suggest creating listing for every lawyer because this can cause confusion. Google will typically pick just one to display when they find listings using the same address, phone, and category.

Have you contacted the support before posting here and Google community forum? Here are the guidelines for GBP, and you can use this form for a reinstatement request.

 

[tarantino75]

@jvaquino Hi! Thanks for replying. Yes, we claimed that listing after we saw it appearing in search results; it's also one of the partners.

We did fill out a restatement form and are awaiting more information. Do you happen to know if we would be able to transfer our reviews to the attorney listing if, for some reason it doesn't get reinstated?

 

[jvaquino]

Do you happen to know if we would be able to transfer our reviews to the attorney listing if, for some reason it doesn't get reinstated?

This question has been answered by @JoyHawkins here Transferring Attorney Google Reviews from Old Firm to New Firm?

 

[JoyHawkins]

Just an FYI that post on the Google community isn't live. This happens a lot so I wrote up instructions on how to get your post to actually go live: How to Get Help on the Google Business Profile Help Community (Forum) - Sterling Sky Inc

 

[tarantino75]

Well, I feel silly.

I've just updated the post and created a document with the information requested.

Thank you @JoyHawkins

 

[tarantino75]

Quick follow-up question: if we have received two messages from Google that state our GBP is not eligible to display (2022-07-22_10-26-31.png), should we attempt to start another listing for the same business?

 

[JoyHawkins]

Do you have signage at that location that clearly shows the firm is there? They have their own location, they're not sharing it right?

How many users are managing the listing?

 

[tarantino75]

Since they are located in an office building, they do not have exterior signage, but the firm logo is shown on the elevator doors (2022-07-22_11-19-16.png, 2022-07-22_11-19-50.png). However, I have asked the firm to check with the front desk about providing directory documentation.

Our agency manages the listing, so we have access to the GMB via that method.

GBP Community question: https://support.google.com/business/thread/171779445?hl=en

 

[JoyHawkins]

That thread on the GBP community still isn't live so I would suggest reposting it.

 

[tarantino75]

Reposted it again - Account Suspension - Help Needed! - Google Business Profile Community.

 

[JoyHawkins]

Looks like Liz has replied already so if you haven't had it reinstated yet, give her the case ID + all the evidence you sent Google on that thread.

 

[tarantino75]

Thank you @JoyHawkins. @ElizabethRule Thanks in advance too!

 

[ElizabethRule]

@tarantino75 i replied to the thread not realizing you had posted here too. I replied again, can you give me all the info in the thread so I can take a look?

 

[tarantino75]

@ElizabethRule Hi! Yes, I posted all the information in the GBP community thread. I do appreciate your assistance with this. It's confusing me.