GBP Listings Disappearing After Moving Them To GBP Manager - Any Insights?

[thelocalmarketer]

We are seeing multiple customer listings disappear, including an agency listing, after applying for and moving them over to Google Business Profile Manager. Any ideas as to why? Is there a waiting period where the listings get removed temporarily?

The listings are not showing in search or under profile manager.

 

[thelocalmarketer]

We are seeing multiple customer listings disappear, including an agency listing, after applying for and moving them over to Google Business Profile Manager. Any ideas as to why? Is there a waiting period where the listings get removed temporarily?

The listings are not showing in search or under profile manager.

Below is the reply from Google support. It's as if the listing never existed.

Greetings for the day!​

​

I am Madhavi from the Google Business Profile Support team. Thank you for contacting us about your business profile “Stories Marketing for Pregnancy Centers”. We understand your concern regarding reviews transfer. I know how important this is for you. Do not worry, I am here to help you. We sincerely apologize for the inconvenience caused to you in this concern.

Upon checking, we could not find any profile on your account. However, we suggest you create a new business profile. Once the profile is created and verified we will transfer the reviews. I would be more than happy to help you resolve your concern. ​