GMB Listing Suspended

[LisaB]

Contractor client's Business Listing has been suspended. I've requested reinstatement and don't believe that the listing violated any terms. However, I think the Gmail account associated with the account was hacked and since Google is sending confirmation codes to a landline, I cannot change the password. The YouTube account associated with the same Gmail was terminated also.

This Gmail also provides access to Analytics and Google Search Console. Not sure if I can move those accounts to a different Gmail account?

The Business Listing is still showing in Google Search but it's displaying "Suggest an Edit" and "Own This Business?". Does that mean I should try to reclaim the listing? Or do I wait for the reinstatement decision since it's only been a few days?

 

[Colan Nielsen]

Hi @LisaB I would give it a day or two more. When did you file the reinstatement?

 

[LisaB]

Hi @Colan Nielsen. Thanks for the reply! I just filed it last week so I'll give a few more days. As of today, it's still suspended.

 

[keyserholiday]

Hi @LisaB I am hearing that it is taking a few weeks to hear back on a reinstatement request at the moment. My last reinstatement request took 12 days to resolve.

 

[LisaB]

@keyserholiday Thanks for the update!

 

[SEOGretzky]

yes they are really backed up because the last two core updates suspended a bulk load of listings, most of which do not violate guidelines from what i'm hearing.

I had a similar issue but with an attorney and it took about 4 weeks to reinstate said listing.

 

[keyserholiday]

Core updates are completely separate from mass suspensions. From everything I am reading and hearing, Google has been going after map spam since last March. June 2019, was the largest crack down I have ever seen. Google also suspended a bunch of listings in November and January. I didn’t see any evidence of a November sweep, but a lot of people stated that they did. I did see evidence of a January crack down though. Valentines Day weekend, was a massive take down. It was a short week last week with the President’s day holiday for the States and Family Day for Canadians. Google support was closed that day, which adds to the delays. Honestly, I don’t feel that they caught up from the January crack down since they posted the warning about a surge in suspension cases. The last time we saw that warning was last summer after the June crackdown.
I expect to see more and more sweeps form Google as long as users are creating fake listing networks.

 

[SEOGretzky]

Core updates are completely separate from mass suspensions. From everything I am reading and hearing, Google has been going after map spam since last March. June 2019, was the largest crack down I have ever seen. Google also suspended a bunch of listings in November and January. I didn’t see any evidence of a November sweep, but a lot of people stated that they did. I did see evidence of a January crack down though. Valentines Day weekend, was a massive take down. It was a short week last week with the President’s day holiday for the States and Family Day for Canadians. Google support was closed that day, which adds to the delays. Honestly, I don’t feel that they caught up from the January crack down since they posted the warning about a surge in suspension cases. The last time we saw that warning was last summer after the June crackdown.
I expect to see more and more sweeps form Google as long as users are creating fake listing networks.

I guess that was just a coincidence then although myself and my team did notice a correlation.

 

[keyserholiday]

Yes it was merely a coincidence. Updates hit on Friday and Saturday. Sunday night the suspensions hit which could explain the volatility on Monday. The November suspensions were also during Bedlam too, which again was a coincidence. June 16th was when the massive suspensions hit prior to the WSJ article about GMB map spam. That was definitely not a coincidence and feels intentional. I have seen other news reports that stated Google removed fake listings once the reporter contacted Google.

 

[Tilak]

My couple of listings are suspended and few clients listings are vanished from the GMB dashboard.

From those vanished listing, I have reclaimed some of them and some of them it is not showing in Google Map as well.

 

[MarianoF]

Hi all,
I hope you can help me. Google had reinstated my listing after six days suspension, but when I search by the name of my listing, another of my other listing comes out. Also, I used to rank for many keywords in the three pack but now all gone. Any idea about what can I do to go back to normal?
My listing is Era Health Doctor Melbourne CBD and here is my business profile
Era Health Doctor Melbourne CBD - Google Search