GMB Q&A: using as a FAQ

[EmilyW]

We are working to set up Q&As in our GMB listings that are being affected by the pandemic. We are using this article as a model, but it is not clear whether to post the question as a member of the public in our personal Google account, or post the question as the business? The same for the answer. It seems like it could feel spammy or suspicious if all the questions are asked by one person.

My guess is to use our 3-4 personal profiles we have in the office, then answer as the business. We have about 3-4 questions per business location that are all COVID19 related. Thanks for the input!

Google My Business Q&A: What you may be missing

Did you know you can add a custom FAQ to your GMB listing? Contributor Sherry Bonelli explains how to use the often-overlooked Q&A feature to promote your business and stay ahead of the competition.

searchengineland.com

 

[Den]

I would simply post the questions and answers as the owner. No problem at all.

Just don't like/give thumbs up on all the questions and answers yourself or question and answer a whole gang of them at once.. because.... because GMBs are as brittle as glass and...yeah that's my whole reasoning

 

[Yan Gilbert]

Unfortunately, the Q&A section has been removed/hidden temporarily by Google as of yesterday afternoon.

 

[EmilyW]

I would simply post the questions and answers as the owner. No problem at all.

Just don't like/give thumbs up on all the questions and answers yourself or question and answer a whole gang of them at once.. because.... because GMBs are as brittle as glass and...yeah that's my whole reasoning

Hope we get the feature back soon....

 

[cleverlyengaged]

I am seeing the feature once again is live, but unable to publish Google Q&A?