More threads by LaurenHoward


Nov 8, 2019
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We recently noticed that the GA recovery form now takes you to this form for the final step to submit the request after adding proof of ownership to the website. The chat option doesn't work and when we select the Email option it no longer has the original fields to fill out to recover GA, and when you do fill out what is there and click Submit we've all been getting an error message (see below). I am trying the "send feedback" button to report the issue but I'm not sure how effective that is.
Has anyone else experienced this, or does anyone know of a way to contact Google Analytics support about this error/or a way to recover GA access another way?
Did you add the analytics.txt file to the site?
Did you add the analytics.txt file to the site?

Yes, I included that information in the description field of the form, the problem is the new version of the form won't submit and gives me an error message every time.
Has anyone else tried using the Analytics recovery form lately? Has anyone experienced the same issues or know where to escalate the techincal problem to Google?

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