k.ivanova

Member
Joined
Dec 8, 2015
Messages
12
Hello all,

I am struggling with Google My Business Help Community and Google Maps Help Community. Lately, most of the threads I create there are being deleted/hidden.

Here are a couple of examples:
https://support.google.com/business/thread/69988521 (no product experts' replies)
https://support.google.com/maps/thread/65510771 (here I have a Diamond Product Expert replies)

I've experimented with publishing threads without adding links/screenshots, yet that's not the case. Is there a bug, or I'm missing something here?

Thanks in advance, keep safe!
 

k.ivanova

Member
Joined
Dec 8, 2015
Messages
12
I firmly believe so, here are the screen grabs from the above links:
Screenshot_20200912-072223_Chrome.jpg

Screenshot_20200912-072157_Chrome.jpg
 

k.ivanova

Member
Joined
Dec 8, 2015
Messages
12
Thank you for double-checking and confirming the relevance, Ben!

I have another one removed in the Maps community, which I posted twice. It was regarding spammy listings on Google Maps (just in case posting the links here - https://support.google.com/maps/thread/60195311 and https://support.google.com/maps/thread/60559334). I can only see them when I am logged in, and now I see they are locked. There was another thread which got removed entirely and I believe I will be able to find the link in case that could turn out helpful.

Any recommendation here will certainly be not overlooked.
 

k.ivanova

Member
Joined
Dec 8, 2015
Messages
12
Amazing, thanks!

So some of those removed threads were indeed hidden for a reason, yet still monitored by the PE's. I was not aware of this practice to be honest, and it makes perfect sense now. I guess I will keep monitoring the issue.

Thanks again!
 

Map Wrangler

Member
Joined
Apr 7, 2020
Messages
1
Posts in the Maps Help Forum can only be deleted by the user or a Google employee.

A Product Expert (PE) can mark a post as either off-topic or abuse, which will hide the post from public view, but still won't delete it. It takes multiple steps for a PE to do that, so the chance of a post being accidentally marked are, in my view, slim.

That you can see them when logged in would be consistent with them being so marked by a PE or Google employee. FYI, all threads are automatically locked after 30 days ... I don't know if a thread so marked by a PE/Googler is automatically locked. Duplicate posts, for example, when marked as a duplicate are locked at the same time -- but are not hidden.

Are you able to see your post "Address Pin Location Update" when you are signed in?

It strikes me as unusual that a user has had multiple posts in two different forums removed from public view.
 

k.ivanova

Member
Joined
Dec 8, 2015
Messages
12
Intriguing insights, thanks!

Yes, I am able to see the threads via the account I used to post them.
 

freerunr

Member
Joined
Feb 7, 2013
Messages
114
A bit late to the party here, but we have been experiencing some similar things as @k.ivanova in the GMB forum.
  • Threads we started have been specific to GMB suspensions.
  • We also experienced a message that said, "you've reached your limit for posting. Please try again later." We received that for multiple Google accounts on multiple systems (computers). That message displayed when attempting to publish a post.
  • We have included a lot of information in the posts to be thorough upfront. When we greatly reduced the text in the initial post, it seemed to solve the issue.
    • But in one instance, I added the additional information as a comment, but that comment was removed!
  • As an alternative, including information as a screenshot seems to work.
Helmut recently chimed in on the forum and said this:

1603212457142.png



Those sentiments seemed to align with observed behavior. It's just unfortunate that "overachieving" by providing lots of info upfront can bite us. I wonder if the dials on the GMB forum's filters were recently turned up.
 

k.ivanova

Member
Joined
Dec 8, 2015
Messages
12
Many thanks for your input here @freerunr and for sharing Helmut's reply.

Ben, I will definitely follow your recommendations as well.
 

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