Google Places Bulk Upload Management Not Working Propely

[MattCarter08]

Hi guys,

We have two clients one for 45 listings and another one with 350 listings all controlled in two separate google places bulk upload accounts. Which can be managed here: https://www.google.com/local/manage/

Recently over the last 3 weeks, every time we make a address change or edit to the listing via the https://www.google.com/local/manage/ the edit is not changing the actual listing directly any more. And i have had to use the 'suggest a edit or report a problem' to get the address change.

This is getting tedious, especially when you have 10+ stores changing address every week.

Does anyone know why this is occurring? It worked perfectly before!

I have asked GP support but they haven't given me a response.

I'm in Australia and believe we're still on the old dashboard, screenshot below:

Kind Regards,
Matt

 

[Colan Nielsen]

Hi Matt,

There seems to be a lot of issues with Bulk and regular Dashboards lately. Dashboards are in a major transition phase. I haven't come across your specific issue. I would actually suggest that this would be a post best suited over the Google My Business Forum.

Linda, myself or one of the other TC's can try and escalate it for you.

 

[MattCarter08]

Hi Colan,

I have created a thread here: https://productforums.google.com/forum/#!category-topic/business/technical-issue/a7AjV8ibvcw

No response from anyone from Google.

This is still a issue, would be fantastic if Linda or you could use your powers to escalate this issue, i imagine i'm not the only one!

 

[MattCarter08]

Hi guys,

Any advice on how to escalate this further up the GP chain?

The longer this remains unsolved, it's just compounding problems in the future.

As every change i make using the edit details feature (which i should be doing via the dashboard), it messes up data and changes which should be made within the dashboard.

Its creating a gigantic data mess in the future, creating more and more data issues every-time i use that.

Not to mention it requires more manual resource on Googles end to manually make the changes too.

Should be a win/win for both parties to get this resolved.

 

[Linda Buquet]

Hi Matt (or Chris?)

I just posted at the G forum saying I would escalate for you - but the info is too generic to get an answer from Google. They'd need the email address for each account to be able to investigate.

 

[Colan Nielsen]

Hi Matt, I just sent myself a reminder to have a look at this tomorrow.

 

[Linda Buquet]

Yes if you have any ideas Colan, thanks.

I got emails over in the G thread so just escalated. Could be a couple days til I get a reply Matt.

 

[Colan Nielsen]

Great, Linda. Let's see what Google has to say about it.