MattCarter08

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Hi guys,

We have two clients one for 45 listings and another one with 350 listings all controlled in two separate google places bulk upload accounts. Which can be managed here: https://www.google.com/local/manage/

Recently over the last 3 weeks, every time we make a address change or edit to the listing via the https://www.google.com/local/manage/ the edit is not changing the actual listing directly any more. And i have had to use the 'suggest a edit or report a problem' to get the address change.

This is getting tedious, especially when you have 10+ stores changing address every week.

Does anyone know why this is occurring? It worked perfectly before!

I have asked GP support but they haven't given me a response.

I'm in Australia and believe we're still on the old dashboard, screenshot below:

attachment.php


Kind Regards,
Matt

Untitled.jpg
 

Colan Nielsen

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Hi Matt,

There seems to be a lot of issues with Bulk and regular Dashboards lately. Dashboards are in a major transition phase. I haven't come across your specific issue. I would actually suggest that this would be a post best suited over the Google My Business Forum.

Linda, myself or one of the other TC's can try and escalate it for you.
 

MattCarter08

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Hi guys,

Any advice on how to escalate this further up the GP chain?

The longer this remains unsolved, it's just compounding problems in the future.

As every change i make using the edit details feature (which i should be doing via the dashboard), it messes up data and changes which should be made within the dashboard.

Its creating a gigantic data mess in the future, creating more and more data issues every-time i use that.

Not to mention it requires more manual resource on Googles end to manually make the changes too.

Should be a win/win for both parties to get this resolved.
 

Linda Buquet

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Hi Matt (or Chris?)

I just posted at the G forum saying I would escalate for you - but the info is too generic to get an answer from Google. They'd need the email address for each account to be able to investigate.
 

Linda Buquet

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Yes if you have any ideas Colan, thanks.

I got emails over in the G thread so just escalated. Could be a couple days til I get a reply Matt.
 
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