sixthcitysarah
Member
- Joined
- Oct 9, 2019
- Messages
- 108
- Reaction score
- 42
We had three client profiles suspended overnight for “Content that violates our policies isn't allowed” and nothing else.
Two of the profiles are over 10 years old with solid reviews (both haven't gotten new reviews in over 6 months) and no keywords or DBA. One of which is a single property with street signage that is an exact match to the business name. The same goes for the website link domain. The other is in an office building in a downtown area, but with signage on the office door and in the building directory. And no edits have been made to the profiles recently, including no new videos or photos. Very basic promotional posts are added to the profile each month, but none have ever been unapproved.
The third profile is the same as above, only difference is this profile is just over 6 months old and has no reviews, and some edits were made last week and were approved. This one is also in an office building with door signage.
Really trying to nail down here what here constitutes a “content” violation, as Google did not state if it was “Deceptive content & behavior” or “Inappropriate content & behavior.”
Thankfully, the client is able to give us all the necessary paperwork and documents for appeal, but would love to be able to tell them what happened and if there is anything we need to avoid moving forward.
Two of the profiles are over 10 years old with solid reviews (both haven't gotten new reviews in over 6 months) and no keywords or DBA. One of which is a single property with street signage that is an exact match to the business name. The same goes for the website link domain. The other is in an office building in a downtown area, but with signage on the office door and in the building directory. And no edits have been made to the profiles recently, including no new videos or photos. Very basic promotional posts are added to the profile each month, but none have ever been unapproved.
The third profile is the same as above, only difference is this profile is just over 6 months old and has no reviews, and some edits were made last week and were approved. This one is also in an office building with door signage.
Really trying to nail down here what here constitutes a “content” violation, as Google did not state if it was “Deceptive content & behavior” or “Inappropriate content & behavior.”
Thankfully, the client is able to give us all the necessary paperwork and documents for appeal, but would love to be able to tell them what happened and if there is anything we need to avoid moving forward.
