Looking for answers/help- Large company (50+ locations) recently suspended. Most locations are back but 5 are showing "not eligible" even.....

[EmilyHernandez]

Google recently suspended our company’s entire GBP account (50-60 locations) because one of the email accounts tied to it was restricted. We’ve gone through reinstatement, removed the restricted email, and most of our locations are now back up and running with reviews restored.

The problem: five of our locations are still marked as “not eligible for a Business Profile.”

These locations absolutely meet Google’s guidelines:

• Permanent business signage is installed at each location.
• Real physical addresses (no PO Boxes).
• Unique landing pages and phone numbers for each office.
• Staff on-site during stated business hours, serving customers at the location.

We’ve provided photos, signage, and documentation, but Google support continues to say they don’t qualify. We can’t figure out what we’re missing, because these offices operate just like the rest of our eligible locations.

Has anyone experienced this before, or know what additional evidence Google might be looking for when they say a location is “not eligible”? We have appealed and done the second appeal and the only response was this...

"We checked your account and it appears like your Business Profile isn’t eligible to display on Google because it violates the quality guidelines."

We are not trying to work a system or anything but we qualify for a GBP and are genuinely trying to stay within the policies and guidelines. Any advise would be helpful and appreciated as I feel like we must be missing something very clear.

One location for example- Business Profile ID: 649593858285522423

You can see permanent signage even on Google street view.

606 West Road, Houston, TX 77038

There is another completely different business on the other end of our building. Different entrances, signage, websites, phone, staff- completely different companies.

Google maps for address

 

[ElizabethRule]

Are these businesses all part of the same brand or owned by the same parent company? If yes, you should definitely look into Google Bulk Verification.

Before that, you need to appeal and get these profiles reinstated. You cannot apply for Bulk Verification with suspended profiles. Since you submitted second appeals for all five and have case IDs, you need to post on the GBP Community Forum and ask a Product Expert to escalate the last five for you all at once -> https://support.google.com/business/thread/new

 

[EmilyHernandez]

Are these businesses all part of the same brand or owned by the same parent company? If yes, you should definitely look into Google Bulk Verification.

Before that, you need to appeal and get these profiles reinstated. You cannot apply for Bulk Verification with suspended profiles. Since you submitted second appeals for all five and have case IDs, you need to post on the GBP Community Forum and ask a Product Expert to escalate the last five for you all at once -> https://support.google.com/business/thread/new

Thanks Elizabeth! Yes they are all under 1 umbrella company that has 5 different branches. All 5 of these locations are in 1 branch that has 22 locations. We did bulk verify them originally but we have slowly added locations as they have grown through the years. We just individually had to appeal since they were all suspended in all branches. I already have a post open on the Google Community Forum and will post the case IDs and request escalation. Or do you suggest starting another one? The original post was the same here...Super appreciative of your expertise!

 

[ElizabethRule]

Stick with your original thread on the forum if a PE is already helping you. Def add the case IDs and the details/proof for all locations. If no PE is helping you, you can start a new thread or DM me the thread and I can take a look.

In the future, if you have 10 or more profiles were suspended, you can appeal them in bulk.

 

[EmilyHernandez]

Thanks again Elizabeth!
I have added the case IDs and a link to our current evidence (exterior signage and business docs). Each location is also working to get us videos and pics of the entrance areas inside and front counters for customers. I'll add those as they come in.
Google Forum link: https://support.google.com/business/thread/371359287?hl=en

 

[ElizabethRule]

Thanks again Elizabeth!
I have added the case IDs and a link to our current evidence (exterior signage and business docs). Each location is also working to get us videos and pics of the entrance areas inside and front counters for customers. I'll add those as they come in.
Google Forum link: https://support.google.com/business/thread/371359287?hl=en

Hey there! Looks like another PE is helping you. Hope that it works out, and please let me know the outcome!