Hey everyone,
I’m managing GBP listings for an appliance repair company with several physical locations and one long-standing SAB profile. Everything worked fine for years, but recently a few local profiles — and the SAB — were suspended. Some branches are still active. After multiple denied appeals (standard and via the local appeals form), we suspect the issue is the SAB overlapping service areas with the local profiles — which now seems to violate GBP policy, even though it wasn’t a problem before.
Quick summary:
I’m managing GBP listings for an appliance repair company with several physical locations and one long-standing SAB profile. Everything worked fine for years, but recently a few local profiles — and the SAB — were suspended. Some branches are still active. After multiple denied appeals (standard and via the local appeals form), we suspect the issue is the SAB overlapping service areas with the local profiles — which now seems to violate GBP policy, even though it wasn’t a problem before.
Quick summary:
- The SAB has hundreds of reviews and a strong history, so the client doesn’t want to lose it.
- Each local branch has proper signage, address, and documents (leases, bills, etc.).
- We’ve submitted appeals with all standard docs but only get vague “deceptive content” responses.
- Support hasn’t given clear guidance, and gathering photo/video evidence has been slow.
- Converting the SAB to a storefront/hybrid using a new physical address (not already in GBP). Will this retain reviews and ranking strength?
- Merging the SAB with a local profile — is this even possible without losing reviews?
- Any other approaches to recover both the SAB and suspended local profiles?