Multiple Suspended GBP Profiles – Possible Conflict with SAB?

[Nika13]

Hey everyone,

I’m managing GBP listings for an appliance repair company with several physical locations and one long-standing SAB profile. Everything worked fine for years, but recently a few local profiles — and the SAB — were suspended. Some branches are still active. After multiple denied appeals (standard and via the local appeals form), we suspect the issue is the SAB overlapping service areas with the local profiles — which now seems to violate GBP policy, even though it wasn’t a problem before.

Quick summary:

• The SAB has hundreds of reviews and a strong history, so the client doesn’t want to lose it.
• Each local branch has proper signage, address, and documents (leases, bills, etc.).
• We’ve submitted appeals with all standard docs but only get vague “deceptive content” responses.
• Support hasn’t given clear guidance, and gathering photo/video evidence has been slow.

We’re now considering:

• Converting the SAB to a storefront/hybrid using a new physical address (not already in GBP). Will this retain reviews and ranking strength?
• Merging the SAB with a local profile — is this even possible without losing reviews?
• Any other approaches to recover both the SAB and suspended local profiles?

Would love to hear from anyone who’s handled something similar. Any advice on the safest way forward would be hugely appreciated!

 

[keyserholiday]

Since the SAB is suspended, that won’t deny the reinstatement of the other GBPs. I wonder if the description is what’s blocking the reinstatement.

 

[Nika13]

Since the SAB is suspended, that won’t deny the reinstatement of the other GBPs. I wonder if the description is what’s blocking the reinstatement.

We have rewritten the descriptions multiple times when submitting appeals, and there should be nothing in them that could have contributed to the suspension

 

[keyserholiday]

We have rewritten the descriptions multiple times when submitting appeals, and there should be nothing in them that could have contributed to the suspension

I clear them before applying for reinstatement.

 

[Nika13]

I clear them before applying for reinstatement.

Thanks for the tip! I’ll try it out

 

[MKing55]

Any luck @Nika13?