Matt Chauhan
Member
- Joined
- Feb 22, 2021
- Messages
- 228
- Reaction score
- 22
Looking for a sanity check / any known fix on this one.
The listing: an established, verified service-area/home-services profile (US). Long-standing, 1,000+ reviews, not new or recently created.
Symptom: Opening "Edit profile" from the search-overlay editor returns "500. That's an error. There was an error. Please try again later." for 3+ days straight. Editing from the Google Maps mobile app fails too, with "Cannot reach server." So it's every editing surface, not a browser quirk.
Isolation done so far:
- Multiple browsers, incognito, multiple devices and networks (incl. cellular), cache/cookies cleared
- Confirmed manager access
- Every OTHER listing on the same agency account edits normally — only this one is affected
- The business owner (a separate login / different account) gets the same failure when they try to edit directly
No suspension notice or policy email that we've found. Profile is still live and displaying normally to customers — only editing is locked.
Because it's one listing, fails on every surface, and hits two independent logins, it reads like a server-side block on the listing itself (under review? stuck pending edit? unresolved merge/duplicate?) rather than anything client-side.
Questions for the group:
1. Anyone seeing a wave of this recently, or is it listing-specific?
2. Does this pattern line up more with a silent review/soft-suspend, or with a merge/duplicate conflict on the listing?
3. Beyond GBP support chat + the help community, is there a faster escalation path (Product Expert referral, redressal form) you'd use?
4. Anything that reliably clears a stuck edit backend, or is it purely wait-for-Google?
Appreciate any pointers.
The listing: an established, verified service-area/home-services profile (US). Long-standing, 1,000+ reviews, not new or recently created.
Symptom: Opening "Edit profile" from the search-overlay editor returns "500. That's an error. There was an error. Please try again later." for 3+ days straight. Editing from the Google Maps mobile app fails too, with "Cannot reach server." So it's every editing surface, not a browser quirk.
Isolation done so far:
- Multiple browsers, incognito, multiple devices and networks (incl. cellular), cache/cookies cleared
- Confirmed manager access
- Every OTHER listing on the same agency account edits normally — only this one is affected
- The business owner (a separate login / different account) gets the same failure when they try to edit directly
No suspension notice or policy email that we've found. Profile is still live and displaying normally to customers — only editing is locked.
Because it's one listing, fails on every surface, and hits two independent logins, it reads like a server-side block on the listing itself (under review? stuck pending edit? unresolved merge/duplicate?) rather than anything client-side.
Questions for the group:
1. Anyone seeing a wave of this recently, or is it listing-specific?
2. Does this pattern line up more with a silent review/soft-suspend, or with a merge/duplicate conflict on the listing?
3. Beyond GBP support chat + the help community, is there a faster escalation path (Product Expert referral, redressal form) you'd use?
4. Anything that reliably clears a stuck edit backend, or is it purely wait-for-Google?
Appreciate any pointers.
