Review removed... reposted under a different account and then removal denied

[Niki]

Hi,

My client (a restaurant) got a review where the owner was named and targeted personally, the restaurant was labelled as being satanic and somehow related to 25 children disappearing!

Link to review: https://maps.app.goo.gl/CVoi48jdiAEr6H2g8

The review was initially successfully removed when posted with one account.

But then it reappeared under a different account, so I reported it again but removal was denied. I appealed the decision without other evidence to provide apart from the content of the review itself, and the appeal was also denied...

Can this be escalated for removal please?

A couple of screenshots below.

Thanks,
Nicholas

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Email on 3rd May notifying that review has been removed under first account posted:

Email on 27th May notifying that appeal has been denied after review was reposted under a different account:

 

[ElizabethRule]

To confirm, you used Google's "Manage your Google Business reviews" tool to report this review, and then you appealed it, and it got rejected?

Since you have a case ID, you can post this on the GBP community forum and ask a PE to escalate this to Google. To me, the live review seems to violate Google guidelines, so I do not see why they wouldn't remove it. Just make sure to post the Case ID and relevant screenshots in the community post

post on the forum here: https://support.google.com/business/thread/new?hl=en&sjid=13531141894233621757-NA