Several Brightlocal Settings Turned Off

[ceeze]

Hi, I recently had something weird happen where my settings on Brightlocal were changed so that Google Local Pack data is set to off in the overall Rank Tracker settings (image 1), but also on individual location settings, most locations have all the options deselected (image 2). I didn't change these settings, and the other SEO guy I work with didn't either. Wondering if anyone has experienced anything similar.

Is it possible this is a Brightlocal glitch or is this only possible through a manual change? We can't explain it.

 

[Jenny_BrightLocal]

Hey there, Jenny from BrightLocal here. Our support team is best placed to help you with this. Could you please contact them to raise a ticket? Send an email to support@brightlocal.com. Thank you.

 

[ceeze]

Hey there, Jenny from BrightLocal here. Our support team is best placed to help you with this. Could you please contact them to raise a ticket? Send an email to support@brightlocal.com. Thank you.

Will do. Thank you, Jenny!

 

[ceeze]

Just want to post an update in case anyone else is experiencing this.

Brightlocal support confirmed that this is a bug that's been affecting multiple users and their dev team is working on a fix.

If you're experiencing this yourself, simply re-enable the settings and let Brightlocal support know if you experience any issues again afterwards.