Something triggered GBP "Verification Processing" and can't access account

[Craig McBreen]

Something triggered GBP "Verification Processing" and we can't access the account, so my client's GBP is in limbo. Whenever we try to make an update we get a "Verification Processing" message and can't do anything. But their account was verified years ago and has been fine up until now. Not sure what triggered this and how to fix it. I tried GBP help but that was worthless. Any idea what to do here?

 

[keyserholiday]

Does anybody have access to the GBP? If they do, they need to complete the verification process.