- May 21, 2013
- Reaction score
I have a client whose video verification, submitted at least 4 weeks ago, was never approved. When we log into the GBP dashboard, it indicates "Verification required" and keeps asking for a video verification. We submitted a ticket to Google at least two weeks ago and provided scans of both the LLC documentation and the EIN number. Support at Google keeps telling us, via email, that they've escalated the matter to their "specialist" team and "that the process can take up to 72 hours to be completed. So, in case you don’t see your profile published right away, don’t worry." It was well beyond two 72-hour periods when I posted a question to the GBP Help Community four days ago. I have had no response. I believe that we're not supposed to post the link in the Local Search Forum to the question in the Help Community. But If we're getting no response from our replies to GBP Support re: the case number and no one has replied to our question in the Help Community, what else can we do?