FacetheOutdoors
Member
- Joined
- Aug 1, 2026
- Messages
- 1
- Reaction score
- 0
Owner-operated service-area business, guided aurora tours in Fairbanks, Alaska. Verified address is correctly configured as a hidden service-area address.
Profile suspended July 14, 2026 for "deceptive content." The suspension followed an address update on the profile. Appeal denied. Routing ID DPNB.
The denial said I may still verify by submitting a video, and that a separate email with the link would follow. That email never arrived. It has now been 17 days with no link, no update, and no way to start the video since I can't access the profile.
I also can't submit anything new. The additional-review form loads with no input fields at all, just the header and a Submit button. I believe my open support case is suppressing it, since Google blocks new submissions while a same-issue case is open.
On my side everything is in order. I hold a current state business license, a matching state corporate entity record, and two consecutive years of commercial liability insurance, all showing the verified address. I've also reviewed the profile against the guidelines and removed the non-compliant content from the business description.
My questions:
Profile suspended July 14, 2026 for "deceptive content." The suspension followed an address update on the profile. Appeal denied. Routing ID DPNB.
The denial said I may still verify by submitting a video, and that a separate email with the link would follow. That email never arrived. It has now been 17 days with no link, no update, and no way to start the video since I can't access the profile.
I also can't submit anything new. The additional-review form loads with no input fields at all, just the header and a Submit button. I believe my open support case is suppressing it, since Google blocks new submissions while a same-issue case is open.
On my side everything is in order. I hold a current state business license, a matching state corporate entity record, and two consecutive years of commercial liability insurance, all showing the verified address. I've also reviewed the profile against the guidelines and removed the non-compliant content from the business description.
My questions:
- How do I trigger the video verification when the link was never sent and I can't access the profile?
- Is the open support case blocking the additional-review form, and if so how do I get it closed or the form unblocked?
