Hi,
We currently have two Google local listings for our site in Thialand, but as we are an eCommerce company we don't actually want any Google local listings, as we do not have premises that are open to the public.
The page that most often comes up in a Google search also has 'permanently closed' red warning next to it, which is harming our brand and CTR from the SERPS.
Here is a to the SERPS: https://goo.gl/ssyNYy
Here is a link to the page: https://goo.gl/RfHYvJ
There is also another map listing that comes up, usually just in the map listings, but I have also seen it in the serps:
https://goo.gl/MtUotM
The history on the Google local pages is a bit sketchy, before my time with the company I think the listing with 'permanently closed' had been claimed by some body here, however I think somebody might have selected that it was closed in error to try and remove the map listing in the SERPs, as we didn?t want a map listing, nor our office address displaying. The verified page had also been deleted.
I got in contact with the Google Local help line and they first gave me a telling off saying we shouldn't have a Local page as we are eCommerce! I mentioned that is why I was calling to remove it, however the person on the support line said that as its now in Google database, the map listing will most likely always display and there is no way to remove it.
They said the best thing to do is reclaim the page, check the tick box to say we deliver goods and uncheck the tickbox that we serve customers at our address, so our address isn?t shown, but the map listing and Google local page will still display.
I did this and the listing updated so it didn't have our exact address, which was better but still not ideal as when searching for the company name on mobile, the map listing came up before our organic listings (which we believe hurts CTR) and it featured a link to our Google local Page, which we don?t really update as we have a much more popular Google + brand page that we would prefer to display in the SERPS: https://goo.gl/KGrXNx
I got in contact with Google on the help line for a second opinion and the person I spoke with said that if we deleted all the verified Local pages then over time the map listing should not appear in the SERPS, but may still appear in a map search, which is a better solution.
So I did this and after a while it worked, no map listings in the SERPS, joy! However after two months it has come back in the SERPS, now with the 'permanently closed' red warning.
Last week I reclaimed the page (it seemed to auto verify, maybe the email address?) to try and get this permanently closed removed. I cannot see any option in the settings that would remove this, I have updated the opening hours, updated the address, but still lists it as closed.
Any tips on completely removing a a local listing, or speeding up the removal of this closed warning? Google local help line never seem to knowledgeable and I made post in the official help forums but never had a reply.
We currently have two Google local listings for our site in Thialand, but as we are an eCommerce company we don't actually want any Google local listings, as we do not have premises that are open to the public.
The page that most often comes up in a Google search also has 'permanently closed' red warning next to it, which is harming our brand and CTR from the SERPS.
Here is a to the SERPS: https://goo.gl/ssyNYy
Here is a link to the page: https://goo.gl/RfHYvJ
There is also another map listing that comes up, usually just in the map listings, but I have also seen it in the serps:
https://goo.gl/MtUotM
The history on the Google local pages is a bit sketchy, before my time with the company I think the listing with 'permanently closed' had been claimed by some body here, however I think somebody might have selected that it was closed in error to try and remove the map listing in the SERPs, as we didn?t want a map listing, nor our office address displaying. The verified page had also been deleted.
I got in contact with the Google Local help line and they first gave me a telling off saying we shouldn't have a Local page as we are eCommerce! I mentioned that is why I was calling to remove it, however the person on the support line said that as its now in Google database, the map listing will most likely always display and there is no way to remove it.
They said the best thing to do is reclaim the page, check the tick box to say we deliver goods and uncheck the tickbox that we serve customers at our address, so our address isn?t shown, but the map listing and Google local page will still display.
I did this and the listing updated so it didn't have our exact address, which was better but still not ideal as when searching for the company name on mobile, the map listing came up before our organic listings (which we believe hurts CTR) and it featured a link to our Google local Page, which we don?t really update as we have a much more popular Google + brand page that we would prefer to display in the SERPS: https://goo.gl/KGrXNx
I got in contact with Google on the help line for a second opinion and the person I spoke with said that if we deleted all the verified Local pages then over time the map listing should not appear in the SERPS, but may still appear in a map search, which is a better solution.
So I did this and after a while it worked, no map listings in the SERPS, joy! However after two months it has come back in the SERPS, now with the 'permanently closed' red warning.
Last week I reclaimed the page (it seemed to auto verify, maybe the email address?) to try and get this permanently closed removed. I cannot see any option in the settings that would remove this, I have updated the opening hours, updated the address, but still lists it as closed.
Any tips on completely removing a a local listing, or speeding up the removal of this closed warning? Google local help line never seem to knowledgeable and I made post in the official help forums but never had a reply.
