More threads by paulak

paulak

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We are not able to change the phone number for our location. Google is still showing our old phone number on a location that has been closed for years. When we try to change it, it's wanting to call the old number to verify? Logged in to our account It says "Pending" but then says "Not Approved". Any suggestions on the path to take to get this corrected?
 

Colan Nielsen

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Thank you for the question. Can you clarify why you are trying to update a phone number on an old listing?
 

Colan Nielsen

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You will need to contact GBP support in that case. Sounds like a spam related measure that's blocking the ability to update the phone number.
 

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