Updated Hours slightly = instant suspension

[Brian - TGL]

I have a customer that just changed his hours from 9-5 to 8-6.

Before exiting the business information he accepted 3 Google changes:
- has repair services
- no parking on site
- no clothing recycling

Immediate suspension on the GBP.

This was all about 45 minutes ago, he already submitted an appeal with his business license & insurance.

Has anyone else run into any issues with hours triggering a suspension?

 

[Brian - TGL]

He did submit his initial appeal already with his business license and a copy of his insurance.

Does anyone have any experience with what kind of turn around time there is for an approval or a denial of the first appeal these days?