More threads by Shelly

Shelly

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Does anyone know if a user leaves a review about the homeowner of a vacation rental on a vacation rental agency listing if that is grounds for removal? We have had multiple 1 star reviews on our listings that are related to how the owner treated a guest, which does not have anything to do with our business that simply handles the process of renting out the property.
 
Hi Shelly,

I don't think Google would remove the review as they would see the interaction with the owner as part of the experience. With that said, I have never come across this specific case so I would contact GMB support and ask them.
 
I have sent a message to Google and will update this thread if and when I hear back.
 
Go in and flag the reviews inside GMB as well. GMB support will ask you to do that before they will look at it.
 

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