We have added a question to our client's Google My Business Q&A section and it keeps disappearing. Is anyone else experiencing this problem?

[ryannbull]

We have added a question to one of our client's Google My Business listings and the question and answer keep disappearing. When we are signed in on an account that manages the profile we can see it, but when we use our personal email to check the listing for it, it's no longer there. We have tried deleting the question and then adding it again, but we still get the same problem. Has anyone else experienced this?

 

[JoyHawkins]

Sounds like the question got filtered. There is likely something in it that is tripping the filter. Can you post the question here?

 

[ryannbull]

Sounds like the question got filtered. There is likely something in it that is tripping the filter. Can you post the question here?

Here is what keeps getting filtered.

Question: Do you have bed bug sniffing dogs?

Answer: In addition to offering inspections by highly-trained pest control professionals, our customers can have their inspection performed by a specially-trained dog and handler who can pinpoint where bed bugs are in your home to inform a treatment plan that effectively targets these pests so you can rest easy again.

 

[Professor M]

When we are signed in on an account that manages the profile we can see it, but when we use our personal email to check the listing for it

Is the account managing the profile a GSuite/GoogleWorkspace? Because there is an issue with GSuite/GoogleWorkspace and GMB.

 

[JoyHawkins]

So if both the question and the answer keep disappearing, that tells me it's something wrong with the question. Try getting rid of the word "sniffing" and see if it posts.